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For Companies At a Glance
- Tasks: Assist customers with online subscriptions and provide top-notch support through calls, chats, and emails.
- Company: Join Teleperformance, a leading tech company in customer service.
- Benefits: Earn £12.60 per hour, enjoy wellness resources, and access discounts.
- Why this job: Be the voice that makes a difference for customers worldwide in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full-time role with excellent growth opportunities and monthly wellbeing webinars.
Overview
Customer Service Specialist – Bristol onsite at Teleperformance. This is an onsite role only at Spectrum House, Central Bristol (no work-at-home option).
Start date: 8 September 2025. Salary: £12.60 per hour. Shifts: 37.5 hours per week (8:00–22:00 Mon–Fri, 09:00–18:00 Sat and Sun).
Location: Spectrum House, Central Bristol. Training: 2 weeks.
Responsibilities
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and email responses.
- You will troubleshoot and resolve issues related to subscriptions, payments and online accounts, sometimes adjusting packages and working with customers to agree on suitable solutions.
Qualifications / Skills
- Customer-focused with strong communication skills; ability to listen, ask the right questions and deliver top-tier service via phone, live chat and email.
- Proactive, self-motivated, and able to work in a fast-paced, target-driven environment.
- Good technical skills on PCs and in using mobile applications.
Values
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
Perks
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Wellness resources / Access to GP and mental health support
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend bonus
- Monthly Wellbeing Webinars
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.
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Customer Service Specialist - Bristol onsite employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond thoughtfully. Use clear and concise language, and don’t hesitate to ask for clarification if you need it. This will demonstrate your ability to communicate effectively with customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. This way, you can stay updated on your application status and have a better chance of landing that Customer Service Specialist role in Bristol!
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your customer-focused skills and any relevant experience that shows you can deliver top-tier service.
Show Off Your Communication Skills: Since this role is all about communication, let your writing shine! Use clear and concise language in your application to demonstrate your ability to listen and respond effectively.
Be Proactive and Positive: We love a proactive attitude! In your application, mention times when you've taken initiative or solved problems. This will show us you're ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and helps you stand out from the crowd.
How to prepare for a job interview at TieTalent
✨Know the Company
Before your interview, take some time to research Teleperformance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Active Listening
As a Customer Service Specialist, you'll need to demonstrate strong communication skills. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you’re engaged and can help you provide more relevant answers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling difficult customers or resolving subscription issues. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Show Your Tech Savvy
Since the role requires good technical skills, be ready to discuss your experience with PCs and mobile applications. You might even want to mention any relevant software you've used in previous roles, as this can set you apart from other candidates.
