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For Companies At a Glance
- Tasks: Support the Customer Service Centre with planning, scheduling, and administration tasks.
- Company: Join TieTalent, a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy 20 days holiday, sick pay, and a discretionary bonus scheme.
- Why this job: Be part of a supportive team that values service excellence and personal growth.
- Qualifications: Experience in an office environment, customer liaison, and proficiency in Microsoft Office required.
- Other info: Flexible hours and opportunities to take on diverse tasks await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Coordinator role at TieTalent
Outline of the role: To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work.
Responsibilities
- Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
- Liaise with team members, Field Service Engineers and all internal Departments as required.
- Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
- Dealing with Customer queries and requests.
- Booking travel & accommodation requirements for engineers.
- Assist with preparation of and amending of quotations where required.
- General administration tasks within the department.
- To use Odoo within the Department and ensure that jobs are updated as required.
- Invoicing of Jobs, where required, in the Department
- Adhere to correct work processes within the Department.
- Ensure Calendars are updated and maintained within the Planning Team and Field Service Engineers
- Provide cover for the Reception area when required, including meeting and greeting clients.
- Adhering to the daily requirements of the Business Support & Customer Service Department, ensuring tasks are completed and followed through.
- Collating information and producing statistical reports for business and operational needs, as required.
- Ensure the Department maintains a tidy and safe work area.
- Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards (ISO 13485) as appropriate
- Other duties as requested
Qualifications
- Previous experience of working in an office environment with planning experience
- Previous experience in liaising with Customers
- Problem solving experience to meet customer demands
- Computer literate
- Experience with Microsoft Office products – minimum 3 years
Key Personal Attributes
- Dedicated to delivering high levels of service to internal and external customers
- Reliable, dependable and hard working
- Good team player
- Good communication skills – both written and verbal
- Flexible and willing to take on a variety of tasks
- Ability to multi task and meet the physical demands of the job
- Flexible and self-motivated with the drive to go the extra mile
Package and Benefits
- 40 Hours per week paid monthly in arrears
- 20 days annual holiday plus 8 bank holidays, plus any long service additional days awarded to you
- No lieu time applicable
- Company cash plan as per Contract
- Company sick pay as per contract
- Discretionary company bonus scheme
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Customer Service Coordinator employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Odoo, as it's a key tool for the role. If you can demonstrate your understanding of this software during your interactions, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practising how to effectively manage calls and provide solutions will help you stand out as a candidate who can deliver high levels of service.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your capability to meet customer demands and adapt to challenges.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Being able to articulate your approach to planning and scheduling will resonate well with the responsibilities of the role.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any planning or scheduling roles you've held, as well as your proficiency with Microsoft Office products.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Customer Service Coordinator role. Mention specific examples of how you've successfully managed customer queries and liaised with teams in previous positions.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your problem-solving abilities. Describe situations where you effectively addressed customer demands or resolved issues to enhance service delivery.
Highlight Teamwork and Communication: Since the role requires good communication skills and teamwork, provide examples of how you've collaborated with colleagues or communicated effectively with customers in past roles.
How to prepare for a job interview at TieTalent
✨Showcase Your Planning Skills
Since the role involves planning and scheduling jobs, be prepared to discuss your previous experience in this area. Share specific examples of how you've successfully managed schedules or coordinated tasks in a busy environment.
✨Demonstrate Customer Service Excellence
Highlight your dedication to providing high levels of service. Prepare to share instances where you went above and beyond to resolve customer queries or improve their experience, as this is crucial for the role.
✨Familiarise Yourself with Odoo
As the position requires using Odoo for job updates, it’s beneficial to have a basic understanding of this software. If you have experience with similar systems, mention that and express your willingness to learn quickly.
✨Prepare for Team Collaboration Questions
The role requires liaising with various team members and departments. Be ready to discuss how you work within a team, handle conflicts, and communicate effectively with others to achieve common goals.
