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- Tasks: Support customers over the phone, resolving queries and providing guidance.
- Company: Join Barclays, a leading bank dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, hybrid working, and comprehensive benefits including medical insurance and pension.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Full training provided, with opportunities for growth and development.
The predicted salary is between 21000 - 30000 £ per year.
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About
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you\’ve supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.
About
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you\’ve supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction.
As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office.
At Barclays, we’re not just offering you a role—we’re offering you a career.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank\’s digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
- To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Analyst Expectations
- To meet the needs of stakeholders/ customers through specialist advice and support
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team
- They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
- Sunderland, England
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Technology, Information and Internet
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Customer Service Advisor - Sunderland employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sunderland
✨Tip Number 1
Familiarise yourself with Barclays' values and mindset. Understanding their core principles of Respect, Integrity, Service, Excellence, and Stewardship will help you align your responses during interviews and demonstrate that you are a good cultural fit.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think about specific situations where you went above and beyond for a customer, as this role requires empathy and dedication to providing exceptional service.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being clear, friendly, and professional in your verbal communication is crucial.
✨Tip Number 4
Research Barclays' digital capabilities and recent technological advancements. Being knowledgeable about their services and how they interact with customers digitally can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Use specific examples that demonstrate your ability to support customers and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people. Mention how your skills align with the role's requirements and express your enthusiasm for joining Barclays as a Customer Service Advisor.
Highlight Soft Skills: Emphasise your soft skills such as empathy, communication, and problem-solving in your application. These are crucial for a Customer Service Advisor role and will help you stand out.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Prepare answers that reflect your experience and how you would handle various customer interactions.
How to prepare for a job interview at TieTalent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples from your past experiences in customer service, retail, or hospitality that highlight your dedication and empathy.
✨Familiarise Yourself with Barclays Values
Understand and align your responses with Barclays' core values: Respect, Integrity, Service, Excellence, and Stewardship. Be prepared to discuss how you embody these values in your work and interactions.
✨Demonstrate Effective Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. Use role-play scenarios to simulate customer interactions and showcase your ability to handle queries effectively.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Think of examples where you've successfully resolved customer issues or collaborated with teams. Structure your answers using the STAR method (Situation, Task, Action, Result) for clarity.
