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For Companies At a Glance
- Tasks: Help customers with financial arrangements and provide top-notch service.
- Company: Join Natwest/Ulsterbank, a leading bank in Belfast City Centre.
- Benefits: Enjoy perks like cycle schemes, eyecare support, and monthly wellbeing webinars.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role with flexible shifts; start dates available in Aug/Sept 2025.
The predicted salary is between 21000 - 29000 £ per year.
Overview
Customer Service Advisor – Natwest/Ulsterbank Belfast
Location: Belfast City Centre, Northern Ireland
Salary: £26,200 per year
What you\’ll do / Responsibilities
- Provide proactive and reactive customer service to help customers meet financial arrangements aligned with their goals.
- Educate customers on banking options and assist in choosing suitable services.
- Complete processes and procedures accurately and compliantly while ensuring a seamless customer experience.
- Deliver good customer outcomes, review gaps, and take mitigating actions.
- Contribute to maintaining relationships within the department and support the wider aims of the business.
- Resolve complaints and errors quickly and restore relationships, ensuring customer satisfaction.
- Conduct financial reviews and provide information to help customers make informed decisions on financial products and services.
What You\’ll Need / Qualifications
- Experience in a customer service environment and managing customer relationships.
- Excellent communication skills, verbal and written.
- Ability to work in a regulatory environment.
- Good technology skills with Microsoft Office.
- Customer-focused attitude.
Details
- Start date: Various through Aug/Sept 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full-time, 40 hours per week, hours between 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud checks; evidence of last 2 years employment history and last 5 years address history
Benefits / Perks
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Workplace Pension
- Refer-A-Friend bonus
- Monthly Wellbeing Webinars
- Perks at Work – Savings Discounts; Free Online Classes
- Help@Hand – Savings Discounts; Wellbeing Resources; GP and mental health support; financial and legal advice
- Critical Illness – up to £10,000
- Length of Service Awards
- Monthly Inspire Awards
Disclaimers
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard and report to the team. Your security is our priority.
Please note language proficiency scores may be required for this campaign.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
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Customer Service Advisor - Natwest/Ulsterbank Belfast employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarise yourself with Natwest and Ulsterbank's services and products. Understanding their offerings will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you articulate your responses clearly and confidently when interacting with potential customers.
✨Tip Number 3
Research the regulatory environment of the banking sector. Being aware of compliance requirements will show your commitment to maintaining high standards and understanding the importance of regulations in customer service.
✨Tip Number 4
Network with current or former employees of Natwest or Ulsterbank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or managing customer relationships. Use specific examples to demonstrate your communication skills and ability to resolve complaints effectively.
Showcase Your Skills: Make sure to mention your proficiency with Microsoft Office and any other technology skills that may be relevant. Highlight your customer-focused attitude and ability to work in a regulatory environment, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Address how you can contribute to maintaining relationships within the department and support the wider aims of the business.
How to prepare for a job interview at TieTalent
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully managed customer relationships and resolved issues, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to answer questions about banking options and services, and ensure you can explain complex concepts in simple terms.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've had to resolve complaints or errors. Highlight your approach to restoring relationships and ensuring customer satisfaction, as this aligns with the responsibilities of the role.
✨Familiarise Yourself with Regulatory Requirements
Understanding the regulatory environment is key for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance while delivering a seamless customer experience.
