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For Companies At a Glance
- Tasks: Provide top-notch customer service and support financial goals.
- Company: Join Natwest, a leading financial services provider in Belfast.
- Benefits: Enjoy a £26,200 salary, remote work options, and various perks.
- Why this job: Be part of a supportive team while maintaining work-life balance.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Comprehensive training and a range of employee wellbeing resources available.
The predicted salary is between 22000 - 29000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 2 days in the office each week
- Reduce daily expenses—less spent on travel, lunches, and workwear
- Maintain work-life balance while being part of a team
- £25 travel subsidy during training to help with travel costs
Details
- Start date: Various through Aug/Sept 2025
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40 hrs per week, hours between 07:00 and 23:00
What you get from us!
- Perks at Work – Savings Discounts, Free Online Classes
- Savings Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health Support, Financial and Legal Advice
- Critical Illness cover up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend bonus up to £1,200
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Program
About the Job
You will provide proactive and reactive customer service to ensure customers meet their financial arrangements aligned with their goals. You will receive comprehensive training and support in your role.
Key Responsibilities
- Deliver outstanding customer service at first contact
- Educate customers on banking options suited to their needs
- Complete processes accurately and compliantly, ensuring a seamless experience
- Take appropriate actions to achieve positive customer outcomes and review gaps proactively
What you'll do
Conduct financial reviews, provide accurate information, and manage your diary effectively to balance proactive calls and scheduled meetings. Your duties include supporting the bank’s operations, maintaining team relationships, resolving complaints quickly, and ensuring customer satisfaction.
The skills you'll need
- Experience in customer service and relationship management
- Excellent organizational and time management skills
- Strong communication skills, both verbal and written
- Experience working in a regulated environment
- Proficiency in Microsoft Office
- Customer-focused attitude
Disclaimer
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. Report suspicious communications to us. Your security is our priority.
Note: Only candidates meeting specific language proficiency scores will proceed. We will consider other roles for those who pass the assessment but do not meet language requirements. We reserve the right to reject unsuitable applications.
Customer Service Advisor- Natwest employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Natwest
✨Tip Number 1
Familiarise yourself with Natwest's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios that may arise in the banking sector. Being able to articulate how you would handle specific situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Natwest. They can provide valuable insights into the company culture and the expectations for the Customer Service Advisor role, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you assess if Natwest is the right fit for you.
We think you need these skills to ace Customer Service Advisor- Natwest
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to Natwest's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at TieTalent
✨Research the Company
Before your interview, take some time to learn about Natwest and its values. Understanding their mission and customer service approach will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively to the interviewer’s questions.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in customer service and relationship management. Use specific examples to illustrate how you've successfully met customer needs in the past.
