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For Companies At a Glance
- Tasks: Support customers with billing queries and provide personal service during tough times.
- Company: Join a supportive team in Darlington with a focus on customer care.
- Benefits: Competitive salary, uncapped commission, flexible working, and family leave.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and empathy for customer interactions.
- Other info: Enjoy volunteering days and opportunities for personal growth.
The predicted salary is between 25087 - 25684 £ per year.
Location: Darlington
Status: Full time (Permanent)
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm with no late evening shifts and only one weekend in three.
Join our Payment Support Team to help customers during difficult times. You will support and guide customers on billing queries, those who have fallen behind on payments, and related needs. You will be the expert our customers rely on, delivering a brilliant, personal service with training provided.
We offer flexibility to support your success, including scheduling breaks, banking time, and occasional home working where possible.
Responsibilities
- Support and guide customers during difficult times related to billing and payments
- Respond to billing queries and assist customers who have fallen behind on payments
- Provide a personal and helpful service to each interaction with the training provided
- Utilise available tools and processes to resolve customer issues efficiently
What’s in it for you?
- Starting salary £25,087 rising to £25,684 after 8-9 months, plus incentives and bonuses
- Online GP available via telephone or video 24/7 for you and your immediate family
- Market-leading paid carer’s leave for carers
- Family Leave with equalised maternity, paternity, and adoption leave; up to 18 weeks full pay and 8 weeks half pay in the first year
- Discounts on EE & BT products
- Support in carving your own career path and ongoing development
- Season Ticket Travel Loan to help with commuting costs
- Volunteering days to give back to your local community
- Optional Private Healthcare and Dental
Who you are
- Wealth of life experience and transferable skills applicable to challenging customer interactions
- Ability to navigate difficult conversations with resilience and empathy
- Commitment to delivering a high-quality, personal customer service experience
Customer Service Advisor employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've shown empathy and resilience in tough customer interactions. We want to hear those stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling billing queries and your ability to empathise with customers during tough times. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: In your written application, demonstrate your excellent communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully navigated difficult conversations in the past. This is key for us at StudySmarter!
Be Authentic: Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share a bit about your life experiences that have shaped your approach to customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at TieTalent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common billing queries and how to handle difficult conversations. This will show that you're prepared and genuinely interested in helping customers.
✨Showcase Your Empathy
Since this role involves guiding customers through tough times, be ready to share examples from your past experiences where you've demonstrated empathy and resilience. Highlighting these skills will resonate well with the interviewers and show that you can connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you’re engaged but also reflects the kind of attentive service you’ll provide to customers. It’s all about making them feel heard!
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics, training processes, or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you gauge if it’s the right fit for you.
