Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with billing queries and provide expert guidance during challenging times.
- Company: Join the dynamic team at TieTalent in Darlington.
- Benefits: Starting salary of £25,087, rising to £25,684, plus uncapped commission and great perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Life experience and strong communication skills are key.
- Other info: Flexible shifts, remote work options, and a supportive team culture.
The predicted salary is between 25087 - 25684 £ per year.
Join to apply for the Customer Service Advisor role at TieTalent
Where: Darlington
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Agreatstarting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Hugediscounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Get notified about new Customer Service Advisor jobs in Yarm, England, United Kingdom.
#J-18808-Ljbffr
Customer Service Advisor employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TieTalent and EE. Understand their values, mission, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle challenging situations during the interview.
✨Tip Number 3
Show off your soft skills! Highlight your life experiences that have equipped you with resilience and empathy. These are key traits for a Customer Service Advisor, so don’t be shy about sharing your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your life experiences that make you a great fit for the Customer Service Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your transferable skills and experiences that relate to supporting customers during challenging times. This will show us that you understand what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at TieTalent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling billing queries and providing personal service. This will help you demonstrate how your life experiences can translate into effective customer support.
✨Showcase Your Life Skills
Think about your past experiences that have equipped you with resilience and relationship-building skills. Be ready to share specific examples during the interview that highlight how these skills can help you navigate challenging situations with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and flexibility in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial in a customer service role, and demonstrating this skill can set you apart from other candidates.
