Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide outstanding customer service and educate customers on banking options.
- Company: Join Natwest/Ulsterbank in a supportive, fast-paced environment.
- Benefits: Competitive salary, wellbeing support, and flexible shifts.
- Other info: Great career progression opportunities in a dynamic team.
- Why this job: Make a real difference in customers' financial journeys while growing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26200 - 26200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
Details
- Salary: £26,200 annual
- Location: Natwest, Belfast City Centre
- Start date: Various through Aug/Sept 2025
- Shifts: Full time, 40 hours per week, between 07:00 and 23:00
Probity requirements: Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment history and last 5 years address history.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers on the different ways to bank and support them in choosing the right service options.
- Accurately and compliantly complete processes and procedures, delivering a seamless and positive customer experience.
- Take actions to deliver good customer outcomes, reviewing and mitigating gaps to ensure satisfactory service.
- Conduct financial reviews with customers and provide accurate information to help them make informed decisions.
- Manage diaries and balance proactive conversations with planned customer meetings.
- Maintain relationships with colleagues and resolve complaints promptly to restore customer trust.
What You'll Do
- Deliver excellent service with the customer’s needs and financial goals in mind.
- Educate customers on banking options and assist in selecting the best ones.
- Complete processes accurately and compliantly to provide a seamless experience.
Skills
- Wellbeing webinars; Employee experience support.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard and report them. Your security is our priority.
Customer Service Advisor - Natwest/Ulsterbank Belfast in Castlereagh employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Natwest/Ulsterbank Belfast in Castlereagh
✨Tip Number 1
Get to know the company! Research Natwest and Ulsterbank, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide solutions. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed that you won’t find anywhere else!
We think you need these skills to ace Customer Service Advisor - Natwest/Ulsterbank Belfast in Castlereagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in customer service and financial services, and don’t forget to mention your ability to educate customers on their options!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer service and how your skills align with the responsibilities listed in the job description.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it’s through your writing or by sharing examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at TieTalent
✨Know Your Customer Service Basics
Before heading into the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re not just familiar with the role but genuinely passionate about delivering great customer experiences.
✨Familiarise Yourself with Natwest/Ulsterbank
Do your homework on Natwest and Ulsterbank. Know their values, services, and any recent news or changes. This knowledge will help you tailor your answers and demonstrate your enthusiasm for working specifically with them, rather than just any financial institution.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you’ve resolved customer complaints or educated clients on services. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to the interviewer’s questions. This will highlight your ability to engage with customers effectively and build trust.