At a Glance
- Tasks: Lead a small team in managing stock and ensuring timely deliveries of medical supplies.
- Company: Join Fittleworth Medical, a top UK home delivery service for medical products, committed to customer care.
- Benefits: Enjoy flexible working, private healthcare, generous holiday, and unique perks like a 'Me Day' and volunteer day.
- Why this job: Be part of a caring team making a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience managing a team is essential; no medical background required but logistics experience is a plus.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Care Centre Manager of a distribution hub (Small Team)
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Care Centre Manager of a distribution hub (Small Team)
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Role Summary
Our Derby Care Centre Hub stocks medical supplies which are distributed by van to our clients in the local area. You do not need medical experience for this position. What you do need is experience managing a team (of 2 or more people) and good head for keeping our stocking, ordering, picking, packing and delivering processes running smoothly.
Role Summary
Our Derby Care Centre Hub stocks medical supplies which are distributed by van to our clients in the local area. You do not need medical experience for this position. What you do need is experience managing a team (of 2 or more people) and good head for keeping our stocking, ordering, picking, packing and delivering processes running smoothly.
Key Responsibilities
- Lead and support a small team, including regular 1-to-1s, annual reviews, hands on training and ensuring the hub is a positive, productive place to be.?
- Be a hands-on manager. You\’ll lead by example and get stuck in with the day-to-day work whether its picking and packing orders, sorting stock or helping the team hit deadlines
- Handle day to day people management, including any performance, absence or conduct issues, with support from HR.
- Oversee the picking, packing and dispatch of customer orders, making sure everything is accurate and on time.
- Manage stock levels, ordering supplies, checking deliveries, restocking shelves and completing regular stock checks.
- Work closely with other teams and departments to make sure we\’re delivering great service that meets company and NHS standards
- Attend meetings, training sessions and the occasional conference to stay up to speed and connected with the wider team.
Skills and Experience
- Someone who genuinely cares about great customer service and takes pride in getting things right.
- Experience leading and supporting a team (even a small one)
- some background in warehouse, logistics or supply chain is helpful but not essential
- A confident communicator both face to face, over the phone and in writing
- Well organised, with a good eye for detail and the ability the juggle tasks and priorities
- comfortable working towards targets and keeping things on track
- A proactive, can-do approach who\’s happy working on their own or as part of a team
- Confident using computers and systems to manage stock or track performance.
- Able to understand basic reports and use that information to make decisions or improve how things run.
About us
Fittleworth Medical is one of the UKs leading home delivery services for stoma, urology, and continence products. We support over 73,000 people across the country, providing discreet, reliable deliveries through our friendly Customer Service Team and 38 local Care Centres.
We also offer a bespoke, cut-to-fit stoma product service to make sure every customer gets exactly what they need.
Were proud to be part of the JDS family, and were growing fast, with exciting changes happening across the business. What hasnt changed is our commitment to our customers and our people. Our 360-strong team plays a huge part in delivering the kind of personal, caring service weve been known for since day one.
What We Offer
- Life Insurance cover worth 10x your annual salary (Subject to policy T&C\’s)
- 8.5% employer pension contribution
- Private healthcare paid for (with the option to add your family)
- Access to \”fittle-perks\”- our reward platform full of discounts and wellbeing tools
- 25 days holiday plus bank holidays, with the option to buy and sell extra days
- 1 \”Me Day\” and 1 paid Volunteer Day every year
- Support for families, including enhanced family- friendly policies
- Flexible working
- Employee Assistance Programme for everyday support
- Refer a friend scheme if you bring great people into the team
TITL1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Health Care Provider
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Industries
Technology, Information and Internet
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Care Centre Manager of a distribution hub (Small Team) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Centre Manager of a distribution hub (Small Team)
✨Tip Number 1
Familiarise yourself with the logistics and supply chain processes. Even though medical experience isn't required, understanding how stocking, ordering, and dispatching works will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your team management skills by preparing examples of how you've successfully led a small team in the past. Be ready to discuss specific challenges you faced and how you overcame them to create a positive work environment.
✨Tip Number 3
Showcase your customer service mindset. Since the role involves ensuring great service delivery, think of instances where you went above and beyond for customers, and be prepared to share these stories.
✨Tip Number 4
Network with current or former employees of Fittleworth Medical or similar organisations. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Care Centre Manager of a distribution hub (Small Team)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, especially if you've led a small group. Emphasise any relevant skills related to logistics, stock management, or customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to lead by example. Mention specific examples of how you've successfully managed a team and improved processes in previous roles.
Highlight Relevant Skills: Focus on skills that are crucial for the role, such as communication, organisation, and problem-solving. Provide examples of how you've used these skills in past positions to achieve positive outcomes.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Fittleworth Medical. Research the company and mention why you admire their commitment to customer service and community support in your application.
How to prepare for a job interview at TieTalent
✨Show Your Leadership Skills
As a Care Centre Manager, you'll be leading a small team. Be prepared to discuss your previous experience in managing teams, including how you handle performance issues and support your team members. Share specific examples of how you've motivated your team and created a positive work environment.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills. Be ready to talk about how you manage stock levels, oversee orders, and ensure timely deliveries. Highlight any systems or processes you've implemented in the past that improved efficiency in your previous roles.
✨Emphasise Customer Service Commitment
The company values great customer service, so make sure to express your dedication to providing excellent service. Share experiences where you went above and beyond for customers, and explain how you ensure your team shares this commitment.
✨Prepare for Team Dynamics Questions
Expect questions about how you would handle team dynamics, including conflict resolution and fostering collaboration. Think of scenarios where you've successfully navigated challenges within a team and be ready to discuss your approach to maintaining a harmonious workplace.