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For Companies At a Glance
- Tasks: Provide technical support for burners and boilers, assisting installers and engineers.
- Company: Join Riello, a global leader in innovative heating and cooling technologies.
- Benefits: Enjoy 25 days holiday, life insurance, pension scheme, and opportunities for development.
- Why this job: Be part of a diverse team driving innovation in sustainable combustion technology.
- Qualifications: Experience in mechanical/electrical environments and strong communication skills required.
- Other info: Work remotely or from our Huntingdon office with stable hours, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Riello (A Carrier's company) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company's strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Riello is a market leader in combustion technology. For a variety of industries, it has developed an extensive range of safe and sustainable burners, powered by blends of hydrogen or biofuels and with ultra-low NOx emissions.
About the role
The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.
As a Burner & Boiler Technical Support you will be responsible for:
- Management of Riello Ltd technical helpline
- Answering technical queries via telephone and email
- Providing technical support to Riello Ltd sales & service team
- Assisting with Riello training courses
- Assisting with technical burner specification works (hands on)
- Updating internal technical files (website)
To be successful in the role you should have:
- A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
- Good communication skills, good telephone manner
- Good computer skills (especially MS Office)
- Ability to work under own initiative and also as part of a team
- Ability to work in challenging / fast paced environment
What we offer
- Salary based on candidate's experience
- Access to benefits central
- 25 days of holidays + bank holidays
- Stable working hours from Monday to Friday
- Life insurance
- Pension scheme
- Paid sick leave
- Opportunities for development within the company's structure
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Burner & Boiler Technical Support employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burner & Boiler Technical Support
✨Tip Number 1
Familiarise yourself with Riello's products and technologies. Understanding their range of burners and boilers, especially those that utilise hydrogen or biofuels, will give you an edge in technical discussions during the interview.
✨Tip Number 2
Brush up on your fault diagnostics skills. Being able to demonstrate your problem-solving abilities and how you approach technical issues will be crucial in showcasing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in a mechanical and electrical environment. Highlight specific examples where you've worked with combustion systems or similar technologies to illustrate your expertise.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role involves providing support via telephone and email, being clear and concise in your explanations will be key to impressing the hiring team.
We think you need these skills to ace Burner & Boiler Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Burner & Boiler Technical Support position. Understand the key responsibilities and required skills, such as experience in mechanical and electrical environments, and good communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles involving technical support, fault diagnostics, or combustion technology to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to provide technical support and work in a fast-paced environment, as well as your enthusiasm for Riello's innovative technologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at TieTalent
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of mechanical and electrical systems, especially forced draught combustion and burner systems. Be prepared to discuss specific technical scenarios and how you've handled them in the past.
✨Show Off Your Communication Skills
Since you'll be providing support over the phone and via email, practice articulating your thoughts clearly. Think about examples where you've successfully communicated complex information to non-technical people.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your ability to diagnose faults and suggest solutions. You might be asked to walk through a hypothetical technical issue, so think about your approach to troubleshooting.
✨Familiarise Yourself with Riello's Products
Research Riello's range of burners and boilers, especially their innovations in sustainable technology. Showing that you understand their products will demonstrate your genuine interest in the role and the company.
