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For Companies At a Glance
- Tasks: Assist customers with online subscriptions and provide top-notch support through calls, chats, and emails.
- Company: Join Teleperformance, a leading tech company in customer service.
- Benefits: Earn £12.60 per hour, enjoy wellness resources, and access discounts.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be the voice that makes a difference for customers and gain valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26300 - 26300 £ per year.
Overview
This is an onsite role only at Spectrum House, Central Bristol (no work-at-home option).
Start date: 8 September 2025.
Salary: £12.60 per hour.
Shifts: 37.5 hours per week (8:00–22:00 Mon–Fri, 09:00–18:00 Sat and Sun).
Location: Spectrum House, Central Bristol.
Training: 2 weeks.
Responsibilities
- You will be the first point of contact to assist customers with their online subscription enquiries and account management.
- You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and email responses.
- You will troubleshoot and resolve issues related to subscriptions, payments and online accounts, sometimes adjusting packages and working with customers to agree on suitable solutions.
Qualifications / Skills
- Customer-focused with strong communication skills; ability to listen, ask the right questions and deliver top-tier service via phone, live chat and email.
- Proactive, self-motivated, and able to work in a fast-paced, target-driven environment.
- Good technical skills on PCs and in using mobile applications.
Values
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
- Entrepreneurship
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Technology, Information and Internet
Perks
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Wellness resources / Access to GP and mental health support
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards
- Refer-A-Friend bonus
- Monthly Wellbeing Webinars
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.
Customer Service Specialist - Bristol onsite employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bristol onsite
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond thoughtfully. Use clear and concise language, and don’t forget to smile – it can be heard through the phone!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Customer Service Specialist role in Bristol.
We think you need these skills to ace Customer Service Specialist - Bristol onsite
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your customer-focused skills and any relevant experience that shows you can deliver top-tier service.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Be Proactive and Positive: We love candidates who show initiative! In your application, mention times when you've gone above and beyond to help someone or solve a problem. This will show us you're self-motivated and ready for a fast-paced environment.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at TieTalent
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Specialist. Familiarise yourself with common customer queries and issues related to subscriptions and account management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice how you would handle different customer scenarios. Think about how you would listen actively, ask the right questions, and provide clear solutions. You could even role-play with a friend to get comfortable with the format of phone calls, live chats, and emails.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss examples of how you've resolved issues in the past. Think of specific situations where you had to troubleshoot or adjust a service for a customer. Highlight your critical thinking and solution orientation, as these are key values for the company.
✨Emphasise Your Team Spirit
Collaboration is important in this role, so be ready to talk about how you work well with others. Share experiences where you’ve contributed to a team goal or supported colleagues. This will show that you align with the company's values and can thrive in a fast-paced environment.