Senior Customer Business Manager in Bolton

At Warburtons, family is at the heart of our business. Five generations' worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 141 years. Warburtons is the largest bakery brand in the UK, but that doesn’t allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention. It is part of our philosophy to provide honest good sense on issues of health and well-being, helping the whole family to enjoy our products as part of a healthy, balanced diet, through a range of products to suit all meal occasions, lifestyles and tastes.

Location: Bolton

Contract type: Permanent

Are you a talented Senior Customer Business Manager and looking for an exciting new opportunity? Do you thrive in a supportive yet fast-paced environment? If so, this is the perfect role for you.

The Recipe

In this role you will use compelling consumer, category and customer insights to develop and implement the Customer and Joint Business Plans, ensuring all agreed set targets are achieved.

The Role

• You’ll develop and execute customer plans which will achieve or exceed the targets set, incorporating activation, brand plan range and NPD promotion, Business Development and merchandising tactics.
• You’ll be responsible for building effective customer relationships with key contacts in Trade, Marketing, Store and Supply functions, ensuring achievement of Joint Business Plan.
• Where appropriate, you’ll manage, motivate, coach and develop the sales team to achieve the goals and targets set as well as manage and prepare complex trade negotiations.
• You’ll monitor and report on sales performance, recommending corrective actions and gaining agreement to solutions to achieve and exceed budgeted numbers for the Customer, and manage the S and OP process, ensuring improvement to and achievement of forecast accuracy targets.
• When appropriate, lead the cross-functional teams to deliver demand and supply category and order management initiatives, and utilise effectively account profitability information to deliver improved profitability by Customer.

Essential Ingredients

• Significant commercial experience, ideally gained within Grocery, FMCG, sales environment.
• Experience at national account level, managing a top grocery retailer.
• People management experience.
• Excellent commercial skills: negotiator, good understanding of the bakery industry, analytical, working knowledge of SandOP process; able to develop and communicate compelling commercial arguments; experience of developing joint business plans with retailer.
• Financial acumen - an ability to deliver challenging P + L in a competitive environment.
• Excellent communication skills: Articulate; influential; persuasive; makes a positive impact with their approach.
• Excellent relationship builder: establishes credibility and builds rapport with both internal and external contacts from a senior level downwards.
• Excellent organisational skills: managing own and others time effectively.
• Excellent IT skills - knowledgeable on complex spreadsheets and able to prepare impactful PowerPoint presentations.

Extra Dough

At last and by no means least you will want to know what your bread's worth:

• Car allowance
• A slice of the annual profits (discretionary profit share)
• 5 weeks holiday and bank holidays, plus the opportunity to purchase up to an extra week's annual leave
• Award winning pension scheme with company contributions up to 7%
• Private medical insurance, health screening and life assurance
• Products you will love along with deals and discounts for you and the family through our Extra Dough website
• Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.