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For Companies At a Glance
- Tasks: Support customers and provide exceptional service as part of a dynamic team.
- Company: Join the EE family, where teamwork and community matter.
- Benefits: Earn ÂŁ21,620 plus bonuses, enjoy discounts, and flexible working options.
- Why this job: Kickstart your career with an apprenticeship and endless growth opportunities.
- Qualifications: No prior experience needed, just a passion for customer service.
- Other info: Diverse and inclusive environment with state-of-the-art facilities.
Join to apply for the Apprentice Customer Service Advisor role at TieTalent
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Join to apply for the Apprentice Customer Service Advisor role at TieTalent
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Full time : Apprenticeship
Hourly rate: ÂŁ11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
The Role
This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ?
If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working inCustomer Service , your job will be to show our existing customers why the EE family is the right one for them.
We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.
Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more just ask!
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
Wondering What’s In It For You?
Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of ÂŁ21,620 , plus incentives throughout the year
- Our Smart working model which supports you to create a flexible working routine that works for you
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, for you and the family
- A share scheme where you can invest in the company at a discounted rate
- 25 days holiday with the option to buy more
- Optional Pension scheme to protect your future
- Critical Illness cover
- Gym membership discounts
- Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
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Apprentice Customer Service Advisor employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TieTalent and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the EE family.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for any questions they might throw your way during the interview.
✨Tip Number 3
Be yourself! The EE family values authenticity, so don’t be afraid to let your personality shine through. Share your experiences and how they’ve shaped your approach to customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and resources to help you land that Apprentice Customer Service Advisor role.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and why you’d fit right in with our EE family.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or situations where you've gone above and beyond for someone – we love that kind of stuff!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’re a great fit for the Apprentice Customer Service Advisor role. Avoid jargon and stick to what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at TieTalent
✨Know the Company
Before your interview, take some time to research TieTalent and their customer service ethos. Understand their values and how they treat their customers like family. This will help you align your answers with what they’re looking for.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for working in customer service. Share any previous experiences where you’ve gone above and beyond for a customer, even if it’s just in a casual setting. This will demonstrate that you genuinely care about providing exceptional service.
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Be ready to discuss how you would deal with difficult customers or resolve complaints. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the apprenticeship or how the Aspire programme works. This shows your interest in growth and development within the company, which is something they value.
