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- Tasks: Assist customers with their queries and ensure a top-notch service experience.
- Company: Join EE, a leading mobile network known for its innovation and customer care.
- Benefits: Enjoy a competitive salary, online GP access, and generous family leave policies.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: No specific background needed, just bring your energy and ambition!
- Other info: Full-time role with opportunities for NVQ training and career progression.
Join to apply for the Apprentice Customer Service Advisor role at TieTalent
3 days ago Be among the first 25 applicants
Join to apply for the Apprentice Customer Service Advisor role at TieTalent
About
About
Location – EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time – 37.5 hours per week
Salary – £20,280.00 (£10.40/ hour)
Start Date – September 2025
Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.
Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.
Your Future With Us
We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.
Wondering If You’re What We’re Looking For?
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What\’s in it for you?
- Being part of the EE family brings a huge number of benefits including the below:
- A great starting salary of ÂŁ20,280.00
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer\’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family leave – Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – Saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we\’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
What Are You Waiting For?
If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
- Gateshead, England, United Kingdom
Languages
- English
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
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Industries
Technology, Information and Internet
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Apprentice Customer Service Advisor employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Research EE's values and customer service approach. Understanding their commitment to personal service and community will help you align your answers during any interviews or discussions.
✨Tip Number 2
Prepare to showcase your enthusiasm and willingness to learn. Think of examples from your past experiences where you've demonstrated these qualities, as they are key for an apprenticeship role.
✨Tip Number 3
Network with current or former employees of EE if possible. They can provide insights into the company culture and what makes a successful Apprentice Customer Service Advisor.
✨Tip Number 4
Be ready to discuss how you would handle customer queries and complaints. Practising common scenarios can help you feel more confident and prepared for any situational questions.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Apprentice Customer Service Advisor role. Understand the key responsibilities and the skills required, such as communication and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experiences and skills that align with the job requirements. Emphasise any previous customer service experience or roles where you demonstrated enthusiasm and a willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at EE specifically and how you can contribute to their customer service team. Be sure to express your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at TieTalent
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. EE values charm and enthusiasm, so let your personality shine through during the interview.
✨Understand Customer Service Basics
Brush up on key customer service principles. Be prepared to discuss how you would handle common customer queries or complaints, showcasing your problem-solving skills.
✨Demonstrate Your Willingness to Learn
Since this is an apprenticeship, highlight your eagerness to learn and grow. Share examples of how you've embraced learning opportunities in the past.
✨Emphasise Teamwork and Community
EE prides itself on being a family-oriented company. Be ready to talk about your experiences working in teams and how you contribute to a positive community atmosphere.
