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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance in our dealership.
- Company: Join Stellantis &You, part of a global automotive leader with iconic brands like Jeep and Vauxhall.
- Benefits: Enjoy a competitive salary, company car scheme, generous holidays, and exclusive discounts.
- Why this job: Be part of a supportive culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Previous experience in a busy dealership environment is essential for success.
- Other info: Stellantis is an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 36000 - 54000 £ per year.
About Aftersales Manager based in our Sale dealership: 253 Washway Rd, Sale M33 4BL, United Kingdom
Base salary of up to £45k. A competitive performance bonus OTE £65k. Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Additional Benefits
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Single Private Medical Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Aftersales Manager Role Overview
An exciting new opportunity has come up here at Sale. This is a great opportunity for you to become a key member of our dealership team.
As an Aftersales Manager you will engage your team to deliver the required commercial result and exceptional customer service.
An Aftersales Manager Will Also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
A Day In The Life Of An Aftersales Manager
The beauty of a role as an Aftersales Manager lies in its dynamic nature; no two days are ever the same. Each day brings a unique mix of tasks and a diverse array of customers, keeping the job both challenging and exciting. Daily, I monitor several Key Performance Indicators (KPIs) that offer insights into our performance and ensure we're on track with our short, medium and long term goals.
My ultimate aim is to streamline our customer processing, ensuring it is timely and hassle-free, thereby earning excellent feedback and justifying a fair price for our services. This requires a blend of efficiency and customer satisfaction, which are at the heart of everything we do.
Beyond the numbers, my day revolves around steering the department towards success. This involves leading by example and fostering a supportive environment where every team member feels valued and confident in their roles. I am dedicated to ensuring that no staff member feels overwhelmed or lost, as a cohesive and motivated team is essential for achieving our objectives. This combination of strategic oversight and personal leadership is what makes the role both fulfilling and impactful.
Let’s Work Together
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
Sale, England
Languages: English
Aftersales Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with Stellantis &You and its brands. Understanding the company culture and values will help you align your approach during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Stellantis &You. Engaging with them can provide valuable insights into the dealership's operations and expectations for the Aftersales Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance in a previous role. Highlighting your experience with KPIs and customer satisfaction will demonstrate your capability to excel in this position.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding digitalisation and customer service strategies. Showing that you're proactive about industry changes can set you apart from other candidates.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in aftersales management. Emphasise any achievements related to customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've driven performance in previous roles and how you align with Stellantis &You's values.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Aftersales Manager role, such as team management, operational efficiency, and customer relationship management. Use keywords from the job description to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TieTalent
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Be prepared to discuss your previous leadership experiences and how you've motivated teams to achieve their goals. Use specific examples to illustrate your ability to drive performance and foster a supportive environment.
✨Understand the Customer Journey
Demonstrate your knowledge of the customer journey in a dealership setting. Be ready to explain how you would optimise operational processes to enhance customer satisfaction. This shows that you understand the importance of both efficiency and customer service.
✨Familiarise Yourself with KPIs
Since monitoring Key Performance Indicators (KPIs) is crucial in this role, make sure you know which KPIs are relevant for an Aftersales Manager. Discuss how you have used KPIs in the past to improve performance and achieve targets.
✨Embrace Digitalisation
With the shift towards digital systems, be prepared to talk about your experience with adopting new technologies in a dealership environment. Highlight any specific digital tools or processes you've implemented and how they improved operations or customer service.
