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For Companies At a Glance
- Tasks: Manage accounts, enhance customer relationships, and drive revenue growth.
- Company: SiliconExpert provides data-driven solutions for innovative industries since 2000.
- Benefits: Enjoy remote work, competitive salary, and a supportive team environment.
- Why this job: Join a dynamic team and make an impact in tech while developing your skills.
- Qualifications: Previous account management or customer service experience; fluent in German and English.
- Other info: Opportunity for professional growth and travel up to 50%.
The predicted salary is between 28800 - 42000 £ per year.
About SiliconExpert
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.
What You'll Be Doing
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
- Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer related issues.
- Responsible for meeting/exceeding assigned renewal rate and retention targets.
- Creates selling opportunities within assigned customers through a sales plan and process.
- Develops an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
- Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
- Clearly understands all product offering, subscription, and renewal licensing models.
- Executes on solutions selling through knowledge offerings. Grows profit and maximises margins by selling value-added, long-term solutions.
- Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
- Conducts quarterly business review virtual visits with at least 50% of accounts.
What Are We Looking For?
- Previous Account Manager or Customer Service Representative experience.
- Previous software customer support experience preferred.
- Excellent communication skills, both written and verbal, in German and English.
- A customer-focused mindset, with the ability to build and maintain long-term relationships.
- A self-motivated and structured work style.
- Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
- Willingness to travel (up to 50%).
What is in it for you?
- Attractive employee compensation package - salary consists of base and variable compensation.
- Reliable & trusting work environment.
- Remote employment contract.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Location: DE-Germany - Remote
Time Type: Full time
Job Category: Sales
Account Manager (m/w/d) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (m/w/d)
✨Tip Number 1
Familiarise yourself with SiliconExpert's products and services. Understanding their component database and how it benefits customers will help you articulate your value during interviews.
✨Tip Number 2
Network with current or former employees of SiliconExpert on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Account Manager role.
✨Tip Number 3
Prepare to discuss your previous experience in account management or customer service. Be ready to share specific examples of how you've built relationships and driven revenue growth.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully navigated challenges in customer relationships. This will demonstrate your ability to remain solution-oriented.
We think you need these skills to ace Account Manager (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Manager or in customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused mindset. Mention specific examples of how you've built and maintained long-term relationships in previous roles.
Showcase Problem-Solving Skills: In your application, provide examples of challenging situations you've faced and how you resolved them. This will demonstrate your strong problem-solving abilities, which are crucial for the role.
Highlight Language Proficiency: Since the role requires excellent communication skills in both German and English, make sure to clearly state your language proficiency levels in your CV and cover letter.
How to prepare for a job interview at TieTalent
✨Know the Company Inside Out
Before your interview, make sure to research SiliconExpert thoroughly. Understand their products, services, and the industries they serve. This knowledge will help you demonstrate your interest and show how you can contribute to their goals.
✨Showcase Your Customer Relationship Skills
As an Account Manager, building and maintaining relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships, handled renewals, or resolved issues. This will highlight your customer-focused mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you had to think on your feet or adapt your approach to meet a client's needs, and be ready to discuss them.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate complex solutions to clients in a way that is easy to understand.
