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For Companies At a Glance
- Tasks: Help small to medium businesses find the right insurance policies and ensure a great customer experience.
- Company: Gallagher is a global brokerage team focused on risk management and empowering businesses.
- Benefits: Enjoy 25+ days holiday, life insurance, health plans, and discounted gym memberships.
- Why this job: Join a supportive team with comprehensive training and career progression opportunities in a diverse environment.
- Qualifications: No prior experience needed; just bring your customer service skills and a positive attitude.
- Other info: We value diversity and inclusion, offering support for all applicants and employees.
The predicted salary is between 28800 - 43200 £ per year.
About
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher\’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you\’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we\’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We’re expanding our team, and looking to hire customer-focused people to join our Llantrisant Office. In this role you will be helping a variety of small to medium size businesses find insurance policies that meet their needs. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.
- No previous insurance experience is required, all training is provided**
40 hours a week spent between the hours of 9am-5pm Monday to Friday
How You\’ll Make An Impact
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.
To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with a wide range of queries such as setting up building insurance policies and capturing information, whilst guiding each customer through their individual needs.
On a Day-to-day Basis, You’ll
- Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover – always keeping your customers\’ interests at heart
- Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
- Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
- Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
- Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team
About You
Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.
- Ability to explain complex language in simple terms, either in writing and/or over the phone
- Attention to detail because you’ll need to accurately review and assess documentation
- Empathy and the ability to remain calm and composed when dealing with customers
- Customer service skills to provide a positive experience for customers throughout
- Computer literate
- GCSEs, or equivalent including English and Maths
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other Benefits Include
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
- Llantrisant, Wales
Work experience
- Other Sales
Languages
- English
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Account Executive employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with the insurance industry basics. Even though no prior experience is required, having a solid understanding of insurance fundamentals will help you stand out during interviews and training.
✨Tip Number 2
Practice your communication skills, especially in explaining complex concepts in simple terms. This is crucial for an Account Executive role, as you'll need to convey information clearly to customers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your ability to leave a lasting impression on clients.
✨Tip Number 4
Research Gallagher's values and commitment to diversity and inclusion. Being able to discuss how you align with these values can set you apart and show that you're a good cultural fit for the team.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Account Executive role. Focus on customer service experience, problem-solving abilities, and any transferable skills that demonstrate your capability to handle insurance queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your eagerness to learn about the insurance industry. Mention how your background can contribute to Gallagher's mission of providing excellent service and building trust with clients.
Highlight Soft Skills: In your application, emphasise soft skills such as empathy, attention to detail, and communication abilities. These are crucial for an Account Executive role where you'll be interacting with clients and addressing their needs effectively.
Show Enthusiasm for Training: Express your willingness to undergo training and develop professionally. Mention any previous experiences where you successfully learned new skills or adapted to new environments, reinforcing your commitment to growth within the company.
How to prepare for a job interview at TieTalent
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Account Executive. Familiarise yourself with the insurance industry basics and how Gallagher operates. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will demonstrate your ability to create positive customer experiences.
✨Practice Clear Communication
As an Account Executive, you'll need to explain complex insurance terms in simple language. During the interview, practice articulating your thoughts clearly and concisely. This will not only help you during the interview but also reflect your ability to communicate effectively with clients.
✨Demonstrate Empathy and Problem-Solving Skills
Gallagher values empathy and problem-solving abilities. Be ready to share examples of how you've handled difficult situations with customers in the past. Show that you can remain calm under pressure and are committed to finding solutions that meet customer needs.
