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- Tasks: Be the go-to person for resolving tech issues and supporting users daily.
- Company: Join a dynamic team that values innovation and user satisfaction.
- Benefits: Enjoy a hybrid work model with 3 days onsite in Ipswich and flexible hours.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: Experience in 1st Line IT Support, familiarity with Microsoft tools, and strong communication skills required.
- Other info: CompTIA A+ or Microsoft certifications are a plus!
The predicted salary is between 24000 - 36000 £ per year.
As a 1st Line IT Support Technician, you will be the first point of contact for resolving technical issues, providing essential support to users across the organisation.
This is a hybrid role with 3 days onsite work per week in Ipswich.
Key Responsibilities:
- Provide first-line technical support via phone, email, and in-person.
- Log and track IT support tickets in service management system.
- Perform initial diagnosis and troubleshooting of hardware and software issues.
- Reset passwords and manage basic user access controls.
- Support desktop, laptop, and mobile device configurations.
- Escalate complex issues to second-line support teams.
- Maintain accurate documentation of support interactions.
Requirements:
- Experience in 1st Line IT Support within Microsoft environments.
- Familiarity with Office 365 and Active Directory.
- Understanding of hardware components and basic network troubleshooting.
- Excellent communication and customer service skills.
- CompTIA A+ or Microsoft certifications preferred.
- Strong problem-solving and analytical skills.
If you’re passionate about technical support and enjoy solving IT challenges, apply today.
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1st Line Support Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with common technical issues and solutions related to Microsoft environments, Office 365, and Active Directory. This knowledge will help you demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. As a 1st Line Support Analyst, you'll need to effectively communicate with users who may not be tech-savvy.
✨Tip Number 3
Get comfortable with ticketing systems and service management tools. Being able to navigate these platforms efficiently will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for scenario-based questions in your interview. Think of examples where you've successfully resolved technical issues or provided excellent customer service in previous roles.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 1st Line Support Analyst. Familiarize yourself with the key tasks mentioned in the job description, such as troubleshooting hardware and software issues, and providing support via various channels.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in 1st Line IT Support, especially within Microsoft environments. Mention specific tools or systems you've worked with, like Office 365 and Active Directory.
Showcase Your Skills: Demonstrate your excellent communication and customer service skills in your cover letter. Provide examples of how you've successfully resolved technical issues for users in the past.
Tailor Your CV: Customize your CV to reflect the requirements listed in the job description. Include any relevant certifications, such as CompTIA A+ or Microsoft certifications, and ensure your problem-solving skills are clearly highlighted.
How to prepare for a job interview at TieTalent
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Microsoft environments, Office 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Communication Skills
Since this role involves direct interaction with users, practice explaining technical concepts in simple terms. Show that you can communicate effectively both verbally and in writing.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Think through common issues you’ve faced and be ready to walk the interviewer through your troubleshooting process.
✨Ask Insightful Questions
Prepare questions about the team dynamics, support processes, and tools used for ticket management. This shows your interest in the role and helps you understand if it's the right fit for you.
