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- Tasks: Provide top-notch IT support to employees via phone and email.
- Company: Join a dynamic law firm that values tech-savvy professionals.
- Benefits: Enjoy fully remote work with flexible evening and weekend hours.
- Why this job: Be the go-to tech guru in a supportive environment while making a real impact.
- Qualifications: 1-2 years of 1st line support experience, preferably in legal or professional services.
- Other info: Work with cutting-edge tools like Active Directory and Microsoft Office.
The predicted salary is between 30000 - 42000 £ per year.
About
1st Line IT Support Analyst – Law Firm, Fully Remote/Evening & Weekends
Job Responsibilities
- Provide top-level quality customer service in person and via telephone/email.
- Assist employees with IT hardware and software issues including the company’s case management system, computer networking, video conferencing, etc.
- Provide solutions to desktop, mobile, and system problems, diagnose and solve hardware/software incidents/problems.
- Establish and maintain a healthy working relationship with the business and third-party suppliers as the successful candidate will be the onsite liaison for our external third-party support.
- Create and maintain users in Active Directory.
- Able to troubleshoot document production in Microsoft Word, PDF, Excel, etc.
- Understand and adhere to IT security principles.
Skills Required
- 1-2 years previous 1st line support experience, ideally within a legal or professional services background.
- Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange.
This role is FULLY REMOTE.
Working week – 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm
Nice-to-have skills
- Active Directory
- InTune
Work experience
- Desktop Support
- Systems Administrator
Languages
- English
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1st Line IT Support Analyst - Law Firm, Fully Remote employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Analyst - Law Firm, Fully Remote
✨Tip Number 1
Make sure to highlight your previous experience in 1st line support, especially if it's within a legal or professional services background. This will show that you understand the unique challenges of the industry.
✨Tip Number 2
Familiarize yourself with the specific software and tools mentioned in the job description, like Active Directory, Intune, and Microsoft Office. Being able to discuss these confidently during an interview can set you apart.
✨Tip Number 3
Since this role is fully remote, emphasize your ability to work independently and manage your time effectively. Share examples of how you've successfully done this in past roles.
✨Tip Number 4
Prepare to discuss your customer service skills, as providing top-level quality service is crucial for this position. Think of specific instances where you resolved issues and maintained positive relationships with clients or colleagues.
We think you need these skills to ace 1st Line IT Support Analyst - Law Firm, Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in 1st line IT support, especially within a legal or professional services context. Emphasize your familiarity with Windows 10/11, Office 2016/365, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing top-level customer service and your ability to troubleshoot IT issues. Mention specific examples of how you've successfully resolved hardware/software incidents in the past.
Showcase Your Technical Skills: Clearly list your technical skills related to the job description, such as experience with Microsoft Word, PDF, Excel, and any knowledge of IT security principles. This will demonstrate your capability to handle the responsibilities outlined.
Highlight Communication Skills: Since this role involves liaising with employees and third-party suppliers, emphasize your communication skills. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at TieTalent
✨Showcase Your Customer Service Skills
Since this role emphasizes top-level customer service, be prepared to share specific examples of how you've successfully assisted users in the past. Highlight your ability to communicate clearly and effectively, especially in stressful situations.
✨Demonstrate Technical Proficiency
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10/11, Office 2016/365, and Active Directory. Be ready to discuss your experience with these tools and any troubleshooting techniques you’ve used.
✨Understand IT Security Principles
Since adherence to IT security principles is crucial, brush up on basic security protocols and best practices. Be prepared to discuss how you ensure data protection and maintain security while providing support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them, particularly in a legal or professional services context.
