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- Tasks: Provide IT support remotely and on-site, ensuring excellent customer service.
- Company: Join TieTalent, a fun-loving IT consultancy in Hampton, Middlesex.
- Benefits: Enjoy a competitive salary, workplace pension, and technical training opportunities.
- Why this job: Be part of a passionate team and develop your IT project skills.
- Qualifications: 2 years of IT support experience and strong communication skills required.
- Other info: Work hours are 9-5.30, Monday to Friday.
The predicted salary is between 20000 - 24000 £ per year.
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Join to apply for the 1st / 2nd Line IT Support Technician role at TieTalent
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£25,000 to £30,000
Touchstone, an IT consultancy business based in Hampton, Middlesex, we\’re looking for a talented all round IT professional to join our expanding team.
Our team is passionate, hardworking and fun-loving individuals. We want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation.
We promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. We will develop project skills and ultimately become responsible for IT projects based on the client’s needs.
Please apply if you have the following experience:
Outsourced IT support (for multiple companies) experience at least 2 years
Excellent communication skills (high standard of written and spoken English)
Excellent Customer Service skills
Must have Technical Support Experience
Desktops – all operating systems, Windows 10,11
Active Directory Administration
Microsoft Office 365 Administration
Exchange Administration
Microsoft Office suite
iPhones/iPad/Smart phone
Hardware support of Desktops / Printers
Nice to have
Cisco/Meraki
Labtech/ConnectWise
Microsoft Azure
Benefits:
Competitive Salary
Workplace Pension Scheme
Technical training
The hours for this role is 9-5.30 Mon-Fri.
Apply now with an up-to-date CV
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Technology, Information and Internet
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1st / 2nd Line IT Support Technician employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This is crucial for a support position where client satisfaction is key.
✨Tip Number 3
Research Touchstone and their approach to IT consultancy. Understanding their values and culture will help you tailor your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare for common technical support scenarios that may come up during the interview. Practising how you would troubleshoot issues can give you the confidence to impress the interviewers with your problem-solving skills.
We think you need these skills to ace 1st / 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any outsourced IT support roles. Emphasise your technical skills with operating systems, Microsoft Office 365, and customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've exceeded customer expectations in previous roles and your willingness to learn and grow within the company.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written and spoken English proficiency in both your CV and cover letter. Use clear and concise language to convey your points.
Show Enthusiasm for Training: Express your eagerness to participate in training opportunities, such as ITIL and Microsoft qualifications. This shows your commitment to professional development and aligns with the company's values.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Microsoft Office 365. Be prepared to discuss how you've used these tools in previous roles.
✨Demonstrate Excellent Communication
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples from your past experiences.
✨Emphasise Customer Service Experience
The company values outstanding customer service, so be ready to share specific instances where you went above and beyond for a client. This could include resolving a difficult issue or receiving positive feedback from users.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position and the company. Ask about the team culture, training opportunities, or specific projects you might be involved in. This will also help you determine if the role is a good fit for you.
