Student Account Financial Specialist in Norfolk

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us – Big Changes, Better Benefits – Join us! At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands-on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.

Location: 4535 E Princess Anne Rd, Norfolk, VA 23502

Position Purpose: This Bursar position is essential for overseeing the management and allocation of federal funds, alternative funding options, and third-party billing and payments. The Financial Aid Specialist ensures the timely processing and return of Title IV refunds while verifying that all students meet their tuition obligations efficiently.

Key Duties:

• Administer the disbursement of federal funds and alternative funding options, ensuring compliance with regulations and institutional policies.
• Oversee third-party billing processes and payments, coordinating with various stakeholders to ensure accurate and timely financial transactions.
• Manage the timely processing and return of Title IV refunds, while monitoring student accounts to confirm that tuition obligations are met promptly.

This position is responsible for aligning financial operations with organizational goals to ensure efficient billing and payment processes, thereby enhancing the institution's overall fiscal health and supporting its growth.

Job Responsibilities:

• Perform and track all third-party billing, including WIA, TA, and Vocational Rehabilitation, ensuring accurate and timely processing of student accounts.
• Manage and document the closeout process for student accounts related to drops and graduates, preparing reports for accrediting agencies and ensuring compliance with US Department of Education regulations.
• Regularly review student accounts and ledgers to ensure sufficient funding for tuition and related charges, monitoring Title IV credit balances and identifying appropriate refund or repayment options.
• Meet with students to discuss payment schedules, establish arrangements, and track all cash payments to maintain accurate records.
• In coordination with the Financial Aid Department, process and record student refunds within 30 days of the drop date, ensuring all exit paperwork is completed, including the Bursar Exit Letter and Refund Exit Form.
• Document all relevant transactions and communications in CampusNexus, including ESI notes, alternative loan applications, and TA forms, to maintain comprehensive student records.
• Prepare and submit weekly deposits and monthly submissions of authorized accounts payable to accounting for processing.
• Receive and upload signed Student Portal Agreements and maintain inventory supplies for the office as authorized by the Supervisor.
• Attend monthly Census Meetings and Bursar training sessions and engage in ongoing professional development through conferences and seminars.
• Participate in the onboarding and mentoring of new employees, fostering a positive work culture that supports institutional goals and enhances student experiences.
• Perform other tasks as assigned by the Supervisor to support the overall function of the bursar’s office.

Required Qualifications:

• High School Diploma or GED, or equitable on-the-job experience.
• Minimum two (2) years financial or accounting experience, preferably in an academic environment.
• Strong math and accounting skills.
• Ability to work in a fast-paced, performance-driven, compliance-oriented environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, discretion, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.
• Ability and willingness to travel locally or overnight occasionally for business.

Preferred Qualifications:

• Bachelor’s degree in business, Accounting, or relevant field.
• CampusNexus experience.

Work Schedule: (40 hour/week) Monday - Thursday: 9:00 am- 6:00 pm, Friday 8:00am- 4:30 pm, Rotating Saturday 9-1.

What We Offer: The compensation for this position ranges up to $30 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we offer a comprehensive benefits package, including:

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance: Peace of mind with life insurance options.
• Parental Leave: Support for new parents during important life transitions.
• Paid Time Off: Recharge with paid time off to promote work-life balance.
• Employee Assistance Program: Access to resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being. Tidewater Tech is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.