At a Glance
- Tasks: Provide top-notch tech support and troubleshoot hardware/software issues.
- Company: Join West Dunbartonshire Council's innovative IT team.
- Benefits: Enjoy flexible working, competitive salary, and generous leave.
- Other info: Hybrid role with opportunities for professional development and team collaboration.
- Why this job: Make a real impact in tech support while growing your skills.
- Qualifications: Strong knowledge of networking and excellent problem-solving skills required.
The predicted salary is between 24227 - 29611 £ per year.
Are you passionate about technology and providing exceptional user support? West Dunbartonshire Council has an excellent opportunity for a motivated 1st Line Support Analyst within our dynamic team. As a key member of our IT support section, you'll be dealing with escalated hardware and software issues across our organisation. This is a hybrid post working 35 hours per week. Whilst much of this role can be carried out remotely, regular team working in person is a requirement of the post so there is an expectation of weekly attendance in Council Offices. There will also be regular travel to other Council sites to support the Council's network.
Why join us?
- Be part of a collaborative and forward-thinking IT team.
- Opportunity for professional growth and skill development.
- Competitive salary and benefits package including access to Local Government Pension Scheme.
- Utilise our highly recognised Flexible Working Scheme.
- Contribute to the technology-driven success of our organisation.
Your responsibilities will include:
- Providing prompt and effective technical assistance to users via phone, email or in-person.
- Diagnose and troubleshoot hardware, software and network problems.
- Escalate complex issues to the appropriate teams while maintaining clear communication with end users.
- Assist in setting up switches, network installations and remote access.
- Maintain accurate documentation of incidents, solutions and procedures.
Ready to take the first step toward an exciting career in ICT Infrastructure support? Do you have a strong knowledge of networking technologies? Are you familiar with remote access solutions? Do you have excellent problem-solving skills and the ability to work under pressure? Do you have outstanding communication and interpersonal skills? Join us in shaping the future of technology support within West Dunbartonshire Council.
This post is considered a Regulated Role with Children under the Protection of Vulnerable Groups (Scotland) Act 2020 and as such membership with the PVG scheme is essential. Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
- Access to the Local Government pension scheme (LGPS) with an employer's contribution of at least 19.3% and all associated benefits.
- A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year.
- Access to employee wellbeing supports including occupational health & counselling if ever you need help and support.
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
1st Line Support Analyst (Infrastructure) - WDN06755 in Dumbarton employer: Tideri
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StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Analyst (Infrastructure) - WDN06755 in Dumbarton
✨Join the IT Consultancy Buzz
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We think you need these skills to ace 1st Line Support Analyst (Infrastructure) - WDN06755 in Dumbarton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tideri.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tideri. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tideri
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
