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For Companies At a Glance
- Tasks: Lead a dynamic tele-sales team to smash targets and deliver top-notch customer service.
- Company: Join Tide, a fintech revolutionising small business banking for over 1.6 million members globally.
- Benefits: Enjoy competitive salary, health insurance, generous leave, and stock options.
- Why this job: Make a real impact in the fintech industry while helping small businesses thrive.
- Qualifications: Experience in tele-sales leadership and strong communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Tide
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data‑driven decisions to help SMEs save both time and money.
About The Team
As a Member Success Team lead you’ll be target oriented and passionate about helping small businesses. Working in a fast‑paced, ever‑changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. The candidate will be responsible for leading and motivating a team of tele‑sales agents to achieve sales targets and maintain an exceptional level of customer service. As a team leader, you will work collaboratively with other departments to ensure that the team is reaching all objectives. The ideal candidate must have strong leadership and communication skills, attention to detail, and the ability to work in a fast‑paced environment. You will be responsible for managing and optimizing relationships with call center vendors and in‑house team to ensure the delivery of high‑quality services that meet our business needs and customer satisfaction goals.
About The Role
- Manage and supervise a team of tele‑sales agents to achieve targets and deliver high‑quality sales and customer service.
- Implement sales strategies that guarantee the team meets the required targets.
- Monitor the team’s performance through tracking metrics such as calls made, sales made and feedback from internal and external stakeholders.
- Maintain key performance indicators (KPIs) for call center vendors to measure and track performance.
- Foster strong, collaborative relationships with call center vendors, acting as the main point of contact.
- Coach and mentor team members as required to enhance their performance and develop their skills.
- Motivate team members to meet their individual and team targets.
- Organize regular meetings with the team to discuss performance and provide feedback on progress.
- Work on data segmentation, prioritization and understand how to get the best from available data.
What We Are Looking For
- Bachelor’s/ Master’s degree in Business Administration, Sales or any related field.
- Experience in leading a tele‑sales team and managing the call center vendor, preferably in a financial services company / Fintech or NBFC.
- Strong interpersonal and leadership skills.
- In‑depth knowledge of tele‑sales techniques, market research, sales strategy, and management.
- Ability to effectively communicate and work with cross‑functional teams.
- Detail‑oriented with strong organizational, planning, and time‑management skills.
- Technology and data analysis proficiency.
What You Will Get In Return
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
- Stock Options
- Enhanced family‑friendly leave
Tide is a Place for Everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
Tele-Sales Team Lead employer: Tide
Contact Detail:
Tide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tele-Sales Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech industry and let them know you're on the lookout for a Tele-Sales Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Tide and its mission. Understand how they help SMEs save time and money, and think about how your experience aligns with their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! As a potential team lead, you'll need to communicate effectively. Role-play common interview questions with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people at Tide. Plus, it shows you're serious about joining the team and ready to dive into the fintech world.
We think you need these skills to ace Tele-Sales Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tele-sales and leadership. We want to see how your skills align with what we're looking for at Tide!
Show Your Passion: Let your enthusiasm for helping SMEs shine through in your application. We love candidates who are excited about the fintech industry and can convey that passion in their writing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official careers page! This ensures it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at Tide
✨Know Your Stuff
Before the interview, make sure you understand Tide's mission and values. Familiarise yourself with their services and how they help SMEs save time and money. This will show your genuine interest in the company and its goals.
✨Showcase Your Leadership Skills
As a Tele-Sales Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them to achieve targets and maintained high customer service standards.
✨Be Data-Driven
Tide thrives on data-driven decisions, so be ready to discuss how you've used data to improve sales strategies or team performance. Bring specific metrics or KPIs from your previous roles to illustrate your point.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Tide. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
