Team Leader - SME Credit Brokerage

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

As part of this expanding team, you will have the unique opportunity to shape Tide's presence in Germany and deliver innovative solutions for small business owners. This is your chance to play a key role in establishing the foundation for our long-term success in this important market.

Partner Credit Services is Tide’s SME credit platform. By collaborating with credit partners, Partner Credit Services connects business owners with the right financing – for founders looking to take their business to the next level, for entrepreneurs navigating a challenging market, and for executives wanting to adjust their strategy.

As a highly motivated Sales Team Lead in Financing Consulting, you will lead and develop a team of financing consultants who support German SMEs with their financing needs. This role is crucial for enhancing team performance, achieving sales targets, and fostering a high-performance sales culture.

Your responsibilities include:

• KPI Responsibility: You will take responsibility for monitoring and managing the KPIs, pipeline activities, and deal progress of your team to achieve sales targets.
• Lead Conversion: You will ensure that your team maximises conversion by leveraging all available financing products from our partners.
• Team Development: Build, lead, mentor, and develop your team of SME financing consultants to meet and exceed performance goals.
• Sales Culture Development: You will promote a high-performance sales culture, be a role model, and demonstrate resilience even in times of ambiguity and uncertainty.
• Coaching: You will coach, provide feedback, and offer appropriate training to improve the sales effectiveness and product knowledge of the team.
• Collaboration: Build and maintain operational relationships with key contacts at our commercial credit partners.
• Management: Work closely with the Head of Commercials and management to align team goals with company objectives.
• Process Optimisation: Identify and implement process improvements to enhance efficiency and conversion rates.
• Partner Support: Build and maintain strong relationships with lenders and internal teams to optimise operations and deal flow.

We are looking for someone with:

• At least 2 years of direct leadership experience of a team, preferably in the German or another German-speaking market.
• At least 5 years of experience in a customer-facing sales role in the financial services sector, ideally in financing, lending, or credit brokerage.
• Native-level German and fluent English are a must.
• A proven track record of consistently achieving and exceeding revenue-based targets.
• Strong leadership skills with the ability to coach, motivate, set clear expectations and goals.
• Excellent communication and interpersonal skills to influence and build strong relationships.
• A results-oriented mindset with attention to detail, determination, and drive.
• A passion for exceptional customer service and ensuring the best possible outcome for customers.
• Highly organised and analytical, able to manage multiple priorities and work efficiently under pressure.
• Strong problem-solving skills, with the ability to resolve issues quickly and effectively.
• A proactive, self-motivated approach, always working backwards from goals to ensure effective implementation.
• Proficiency with CRM systems and analysing sales data to identify trends, opportunities, and areas for improvement.

In return, you can expect:

• Attractive commission scheme based on sales performance
• Germany Ticket
• Urban Sports Club membership
• 25 days paid holiday per year
• Additional 3 days paid holiday for volunteering or further education
• Investment in your development with a dedicated budget
• Extended parental leave
• 4 weeks sabbatical (after 3 years of service)
• Mental health support through Plumm
• One-off home office budget
• Work worldwide – up to 90 days outside your home country
• Team events and social activities