At a Glance
- Tasks: Lead operational excellence for the global member experience and optimise platform infrastructure.
- Company: Join Tide, a dynamic tech company focused on innovation and community.
- Benefits: Enjoy 25 days leave, health perks, personal development budget, and flexible working options.
- Other info: Embrace a diverse culture where your unique voice contributes to our success.
- Why this job: Make a real impact on member engagement and drive innovative solutions in a collaborative environment.
- Qualifications: 5+ years in product operations with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
Reporting to the Head of Operations within Member Engagement Marketing, you will be the operational backbone of the global member experience. This domain is responsible for the core infrastructure that powers the Tide app experience globally. You will support three critical pillars:
- Foundation Systems: Enabling capability to drive core experience (i.e. localisation, activity feed service, app simulator)
- Design System: Standardising the UI/UX components used by every product team at Tide
- Loyalty & Retention: Driving long-term member value through engagement features, guides, and adoption programs
About the Role
As the Senior Product Operations Manager, you will ensure the seamless and scalable delivery of our core platform infrastructure. You will be responsible for bridging the gap between highly technical engineering projects and member-facing outcomes. You will optimise how our Foundation teams interact with the rest of the business, ensuring that our "internal products" enable every other Tidean to build faster and better.
Responsibilities
- Operational Readiness: Leading the rollout of complex foundational updates, ensuring Engineering, Product, and Marketing are aligned on technical migrations and platform shifts.
- Performance & Value Advocacy: Owning the operational performance as a data advocate for the domain—monitoring technical health (speed, reliability) alongside member engagement trends to provide actionable insights.
- Retention Strategy Support: Collaborating with the Loyalty team to operationalise member engagement initiatives including member education, community engagement and other retention concepts.
- Design System Governance: Partnering with Design and Engineering to drive adoption of our Design System, tracking usage metrics and streamlining the contribution process for new components.
- Stakeholder Management: Building strong relationships between the technical "Foundations" teams and the wider business to ensure infrastructure improvements translate into measurable member value.
- Continuous Improvement: Striving for operational excellence by refining the tools and processes used for localisation, app simulations, and global feature flags.
Qualifications
- 5+ years of experience in product operations, programme management, or consulting within a high-growth technology environment or start‑up.
- Technically curious and enjoy working closely with engineering and product teams to understand the infrastructure and systems that power a modern platform.
- Logical strategist with the ability to take "TBD" or abstract goals and turn them into tangible KPIs that measure success and platform health.
- Experience with business analytics tools such as Excel, Looker (or Tableau/Power BI), and SQL to drive decision‑making.
- Expert communicator with a demonstrated ability to translate complex technical roadmaps into clear, concise updates for stakeholders at all levels.
- Thrives in a foundational role and no stranger to defining ambiguity, building processes from scratch, and managing the complexities of a rapidly changing environment.
Required Languages: English.
Required Skills: Data Analysis, Program Management, SQL, Tableau, UI/UX Design, Power BI, Operational Excellence, Excel.
Benefits
- 25 days paid annual leave.
- 3 paid days off for volunteering or L&D activities.
- Personal L&D budget.
- Additional health & dental insurance.
- Mental wellbeing platform.
- Fully covered multisports card.
- Food vouchers.
- Snacks, light food, drinks in the office.
- WFH equipment allowance.
- Flexible working from home.
Working Conditions
We champion a flexible workplace model that supports both in‑person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face‑to‑face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team‑building, where we encourage regular in‑person gatherings to foster a strong sense of community.
EEO Statement
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Senior Product Operations Manager - Global Member Experience employer: Tide
At Tide, we pride ourselves on being an exceptional employer that champions innovation and collaboration within a flexible work environment. Our commitment to employee growth is evident through our generous benefits, including a personal L&D budget, mental wellbeing support, and a culture that celebrates diversity and inclusion. Join us in our vibrant office designed for teamwork and creativity, where your contributions directly impact the global member experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Manager - Global Member Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tide on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tide's core values and how they align with your experience. Be ready to share specific examples of how you've driven operational excellence in previous roles.
✨Tip Number 3
Show off your data skills! Be prepared to discuss how you've used analytics tools like SQL or Tableau to drive decision-making. This will demonstrate your ability to be a performance advocate for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tide team.
We think you need these skills to ace Senior Product Operations Manager - Global Member Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Operations Manager role. Highlight your experience in product operations and how it aligns with our mission at StudySmarter. We want to see how you can bridge the gap between technical projects and member outcomes!
Showcase Your Data Skills:Since data analysis is key for this role, don’t forget to mention your experience with tools like SQL, Excel, or Tableau. We love seeing how you’ve used data to drive decisions and improve performance in past roles—so share those success stories!
Communicate Clearly:As an expert communicator, it’s important to convey complex ideas simply. When writing your application, use clear language and structure your thoughts logically. We’re looking for someone who can translate technical jargon into easy-to-understand updates for stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tide
✨Know Your Product Inside Out
Before the interview, make sure you understand the Tide app and its core functionalities. Familiarise yourself with the Foundation Systems, Design System, and how they contribute to member engagement. This knowledge will help you demonstrate your technical curiosity and ability to bridge gaps between engineering and member-facing outcomes.
✨Showcase Your Data Skills
Be prepared to discuss your experience with business analytics tools like Excel, Looker, or SQL. Bring examples of how you've used data to drive decision-making in previous roles. Highlight specific KPIs you've developed and how they impacted operational performance, as this aligns perfectly with the role's focus on performance and value advocacy.
✨Emphasise Stakeholder Management
Since building strong relationships is key for this role, think of examples where you've successfully collaborated with cross-functional teams. Be ready to explain how you’ve managed stakeholder expectations and ensured alignment on complex projects. This will show that you can effectively communicate and advocate for operational needs.
✨Demonstrate Continuous Improvement Mindset
Prepare to discuss how you've driven operational excellence in past roles. Share specific instances where you've refined processes or tools to enhance efficiency. This will resonate well with the company's commitment to continuous improvement and operational readiness, showcasing your proactive approach to challenges.
