At a Glance
- Tasks: Lead partner relationships and drive mutual growth in a fast-paced environment.
- Company: Join Tide, a leading fintech transforming small business banking.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and professional development.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by optimising partner performance and driving innovation.
- Qualifications: 8+ years in SaaS or fintech, team management, and tech-savvy skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Tide, we help SMEs save time and money in the running of their businesses by offering business accounts and related banking services, as well as a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany, and France. Using advanced technology, all solutions are designed with SMEs in mind.
As our Partnerships Account Management/ Partner Success Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.
Core requirements:
- Minimum 8+ years of experience in a fast-paced environment (SaaS, Fintech, or High-Growth business).
- Experience managing a team and ability to coach to success.
- Lead and execute strategy to scale new customers from our existing partner ecosystem.
- Proven ability to manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth.
- Tech-Savvy Mindset: Deep expertise in CRM systems and Partnership Management Platforms (PRMs).
- Creative thinking: Able to plan and execute creative growth initiatives for our existing customer base.
- Compliance-Minded: Keen eye for detail and understanding of maintaining brand and regulatory integrity across a third-party network.
- Organisation Pro: Exceptional planning skills.
- Process Optimisation: Identify recurring friction points in the partner lifecycle and propose scalable solutions.
KPIs:
- Growth of partners: Increasing referrals from existing base.
- Partnership Quality: Partner reactivation, performance, deal cycle time.
- Deal renewals or growth execution & Operational Support.
- Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed.
Other requirements:
- Consistently delivers projects while supporting the team and setting clear expectations.
- Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance.
- Translates general direction into structured work plans and proposes prioritisation.
- Optimises execution; identifies inefficiencies.
- Identifies root causes, defines trade-offs, and turns insights into practical solutions.
- Operates effectively in ambiguity and reduces uncertainty for others.
- Acts as a key stakeholder; capable of leading cross-functional initiatives.
- Proactively seeks and gives constructive feedback; integrates diverse perspectives.
- Embodies company values and makes decisions based on highest impact.
What you’ll get in return:
- Competitive salary.
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing.
- 24/7 Employee Assistance Programme.
- 25 days holiday with the ability to buy extra days.
- Professional L&D budget per year.
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution.
- Spacious brand new office in Liverpool street with an all-day snacks bar.
- Enhanced family-friendly leave.
- 24 hours paid volunteering time off per year.
- Flexible working options.
- Sabbatical leave.
At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. We believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Partner Success Lead employer: Tide
Tide is an exceptional employer that champions innovation and growth, particularly in the dynamic role of CRM Lead for Paid Plans. With a strong focus on employee development, competitive salaries, and flexible work arrangements, Tide fosters a collaborative work culture that empowers its team members to thrive in the fast-paced UK and EU markets. Join us to make a meaningful impact while enjoying the unique advantages of working in a high-growth environment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Lead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Tide. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Partner Success Lead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Tide.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Tide's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Tide
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Tide.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Tide will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Tide employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
