ABOUT THE TEAM The Reconciliations team is responsible for reconciling member, bank, and third‐party transactions against internal records, identifying discrepancies, and reporting them to the relevant stakeholders across the UK, India, and EU markets. The team works closely with multiple internal and external partners to investigate and resolve breaks while also driving initiatives to enhance and automate reconciliation processes.
ABOUT THE ROLE Completion of BAU activities within the required SLA's
Executing ad‐hoc tasks with guidance from management
Seeks to understand day to day problems or issues as they arise to gain a deeper understanding and knowledge within Reconciliations
Actively seeks help when needed & embraces guidance and feedback
Takes initiative to improve processes where possible with guidance from management
Able to pick up new Reconciliations use‐cases and seeks to understand payment flows and best practices
Spotting patterns is second nature to you, and you're always ready to highlight areas that can be improved
Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits in different countries & currencies
Have an investigative mind, who looks to solve reconciliation breaks and future‐proof Tide Reconciliations for success
Enjoy getting involved in various projects as we continue to build our function
WHAT WE ARE LOOKING FOR 1 to 4 years of Reconciliation experience in FinTech/Payment Gateways/Financial services industry
Hands‐on experience in PPI / wallet / card network reconciliations
Experience in a high‐volume Reconciliations environment
Payments/operations knowledge within the India, UK & EU
Confident in working closely with other teams
Strong attention to detail
Curious mind and problem‐solving capability
Organised, detail oriented, diligent and have excellent time‐management skills
Comfortable working in a fast‐moving company where priorities can change and processes may need to be created from scratch
Excellent spoken and written English skills
Passion for problem‐solving and finding solutions to difficult situations
OUR TECH STACK You don't have to excel in all, but willing to learn them:
Strong Excel skills (Pivot tables, VLOOKUP/XLOOKUP, handling large datasets)
AutoRek or another Reconciliation tool
Familiar with Google applications e.g. G‐Drive, G‐sheets, G‐meet etc.
WHAT YOU'LL GET IN RETURN Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
15 days of Privilege leaves
12 days of Casual leaves
12 days of Sick leaves
3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‐abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
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