Head of Country Commercial Management - Card Payments

Head of Country Commercial Management – Card Payments

Join to apply for the Head of Country Commercial Management – Card Payments role at Tide.

About Tide

At Tide we help SMEs save time and money by offering business accounts, related banking services, and connected administrative solutions from invoicing to accounting. We are transforming the small‑business banking market with over 1.6 million members globally across the UK, India, Germany and France. Our solutions are designed with SMEs in mind, featuring quick onboarding, low fees and innovative features that let us make data‑driven decisions to help SMEs save both time and money.

Tide Facts

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK + 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2,500 Tideans worldwide – we’re diversity champions!
• Offices in Central London, Sofia, Bulgaria, Serbia, Romania, Lithuania and Hyderabad; support centre in Gurugram & New Delhi, India

About the Role

The Cards team drives Tide card payments by improving product, launching new features and driving commercial effort to increase transaction volume. Working closely with Product, Business Insights, CRM and Operations, the role translates member and commercial insights into product enhancements, positioning and strategies that improve engagement and retention.

Responsibilities

• Revenue ownership and forecasting: partner with Finance and stakeholders to set, track and refine revenue targets for Cards, proactively identifying risks and opportunities.
• Analytics‑driven insight: analyze member behaviour, segment audiences and measure campaign performance; translate data into clear recommendations for product positioning and communications.
• Product development: work with Product teams on opportunities, shape positioning, support launch with tailored GTM strategies.
• Launch strategy: lead new feature launches across channels, partnering with sales and operations to deliver experiments; facilitate workshops to surface creative ideas and implementation plans.
• Stakeholder management: communicate regularly with a wide range of stakeholders, including Tide’s Senior Leadership Team.
• Commercial & competitor intelligence: lead ongoing research and analysis to monitor trends, benchmark and translate insights into actionable strategies.
• Member obsession: champion member motivations, bringing their voice into commercial and product design discussions.

Qualifications

• Strong commercial acumen with proven experience driving commercial impact; experience partnering with finance to set and track clear KPIs.
• 7+ years’ experience leading ‘always‑on’ activity in cards, fintech or retail; proven ability to plan and deliver consistent, impact‑driving activity.
• Strong analytical mindset; ability to review data, develop hypotheses and translate insights into actionable plans.
• Proven go‑to‑market track record delivering holistic, omni‑channel campaigns across sales, CRM and in‑app contact points.
• Exceptional project management skills; ability to juggle multiple launches and tactical tests in a fast‑moving environment.
• Creative collaborator building relationships, crafting compelling messaging and navigating ambiguity with confidence.
• Self‑starter attitude; works backwards from targets, removes blockers proactively and adapts to shifting priorities.

Benefits

• Competitive salary
• Vitality health insurance and mental‑wellness focus
• Employee assistance programme
• 25 days holiday with ability to buy extra days
• Professional L&D budget per year
• Salary‑sacrifice benefits: Cycle to Work scheme, pension contribution
• Spacious brand‑new office in Liverpool Street with all‑day snacks bar
• Enhanced family‑friendly leave
• Flexible working options
• Sabbatical leave
• Share options

Work culture

We champion a flexible workplace model that supports in‑person and remote work. While remote work is supported, we value face‑to‑face interactions for team spirit and collaboration, with innovation hubs and regular in‑person gatherings.

Diversity and inclusion

Tide believes success stems from diversity. Our workforce includes people from all backgrounds; we welcome individuals regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We promote transparency, inclusion and one‑team culture.

Important note

We do not charge fees at any stage of the recruitment process. Official opportunities are listed only on our Careers Page and applications are accepted exclusively through that channel. All official communication comes from an @tide.co email address.