At a Glance
- Tasks: Lead global member experience operations and optimise platform infrastructure for seamless delivery.
- Company: Join a dynamic team at Tide, where innovation meets collaboration.
- Benefits: Enjoy 25 days leave, personal L&D budget, and flexible working options.
- Other info: Embrace a diverse and inclusive culture that values every voice.
- Why this job: Make a real impact on member engagement and drive operational excellence.
- Qualifications: 5+ years in product operations with strong data analysis and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
Reporting to the Head of Operations within Member Engagement Marketing, you will be the operational backbone of the global member experience. This domain is responsible for the core infrastructure that powers the Tide app experience globally. You will support three critical pillars:
- Foundation Systems: Enabling capability to drive core experience (i.e. localisation, activity feed service, app simulator)
- Design System: Standardising the UI/UX components used by every product team at Tide
- Loyalty & Retention: Driving long-term member value through engagement features, guides, and adoption programs
About the Role
As the Senior Product Operations Manager, you will ensure the seamless and scalable delivery of our core platform infrastructure. You will be responsible for bridging the gap between highly technical engineering projects and member-facing outcomes. You will optimise how our Foundation teams interact with the rest of the business, ensuring that our "internal products" enable every other Tidean to build faster and better.
Responsibilities
- Operational Readiness: Leading the rollout of complex foundational updates, ensuring Engineering, Product, and Marketing are aligned on technical migrations and platform shifts.
- Performance & Value Advocacy: Owning the operational performance as a data advocate for the domain—monitoring technical health (speed, reliability) alongside member engagement trends to provide actionable insights.
- Retention Strategy Support: Collaborating with the Loyalty team to operationalise member engagement initiatives including member education, community engagement and other retention concepts.
- Design System Governance: Partnering with Design and Engineering to drive adoption of our Design System, tracking usage metrics and streamlining the contribution process for new components.
- Stakeholder Management: Building strong relationships between the technical "Foundations" teams and the wider business to ensure infrastructure improvements translate into measurable member value.
- Continuous Improvement: Striving for operational excellence by refining the tools and processes used for localisation, app simulations, and global feature flags.
Qualifications
- 5+ years of experience in product operations, programme management, or consulting within a high-growth technology environment or start‑up.
- Technically curious and enjoy working closely with engineering and product teams to understand the infrastructure and systems that power a modern platform.
- Logical strategist with the ability to take "TBD" or abstract goals and turn them into tangible KPIs that measure success and platform health.
- Experience with business analytics tools such as Excel, Looker (or Tableau/Power BI), and SQL to drive decision‑making.
- Expert communicator with a demonstrated ability to translate complex technical roadmaps into clear, concise updates for stakeholders at all levels.
- Thrives in a foundational role and no stranger to defining ambiguity, building processes from scratch, and managing the complexities of a rapidly changing environment.
Required Languages: English.
Required Skills: Data Analysis, Program Management, SQL, Tableau, UI/UX Design, Power BI, Operational Excellence, Excel.
Benefits
- 25 days paid annual leave.
- 3 paid days off for volunteering or L&D activities.
- Personal L&D budget.
- Additional health & dental insurance.
- Mental wellbeing platform.
- Fully covered multisports card.
- Food vouchers.
- Snacks, light food, drinks in the office.
- WFH equipment allowance.
- Flexible working from home.
Working Conditions
We champion a flexible workplace model that supports both in‑person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face‑to‑face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team‑building, where we encourage regular in‑person gatherings to foster a strong sense of community.
EEO Statement
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently‑abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Global Product Ops Lead – Member Experience (Remote-Friendly) employer: Tide
At Tide, we pride ourselves on being an exceptional employer that champions a flexible workplace model, allowing for both remote and in-person collaboration. Our commitment to employee growth is evident through our generous benefits, including a personal L&D budget, mental wellbeing support, and a vibrant office culture designed to foster innovation and community. Join us to be part of a diverse team where your contributions are valued, and you can thrive in a dynamic environment focused on operational excellence and member engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Global Product Ops Lead – Member Experience (Remote-Friendly)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tide through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Tide's core values and how they align with your experience. We want to see how you can bridge the gap between tech and member experience, so come ready with examples!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used analytics tools in past roles. We love candidates who can turn numbers into actionable insights, especially when it comes to member engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Global Product Ops Lead – Member Experience (Remote-Friendly)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to enhance member experiences and drive operational excellence.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your background in product operations or programme management can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tide
✨Know the Product Inside Out
Before your interview, make sure you understand the Tide app and its core features. Familiarise yourself with the member experience pillars mentioned in the job description, such as localisation and engagement features. This will help you speak confidently about how you can contribute to optimising the member experience.
✨Showcase Your Data Skills
Since the role involves being a data advocate, be prepared to discuss your experience with business analytics tools like Excel, SQL, or Tableau. Bring examples of how you've used data to drive decision-making in previous roles, especially in high-growth environments. This will demonstrate your analytical mindset and ability to translate data into actionable insights.
✨Emphasise Stakeholder Management
Highlight your experience in building relationships across teams, particularly between technical and non-technical stakeholders. Prepare examples of how you've successfully bridged gaps in communication and ensured alignment on projects. This is crucial for the role, as it involves collaborating with various teams to enhance operational readiness.
✨Prepare for Ambiguity
The job requires someone who thrives in a rapidly changing environment and can define processes from scratch. Think of instances where you've tackled ambiguity and turned it into structured plans or KPIs. Sharing these experiences will show that you're adaptable and ready to take on the challenges of the role.
