At a Glance
- Tasks: Engage with customers, manage inquiries, and support their financial journeys.
- Company: Join a diverse and innovative team at Tide, focused on customer success.
- Benefits: Flexible working, 25 days leave, health insurance, and personal development budget.
- Other info: Embrace diversity and enjoy a supportive work culture.
- Why this job: Make a real difference by helping small businesses achieve their dreams.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Success Specialist you will be doing:
- Managing inbound communications from our customers
- Ensuring that sales technologies, such as our CRM are used accurately, promptly and correctly to enable effective data collation and reporting
- Proactively contact prospective customers exploring finance options on our website and inbound enquiries
- Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
- Deal assistance; working with Lenders at each stage of the sales process
- Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
- Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
- Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
WHAT WE ARE LOOKING FOR
- Tide is seeking a visionary and persuasive Customer Success Executive. The ideal candidate will have:
- Ability to engage and quickly establish strong working relationships
- A results-oriented work ethic with impeccable attention to detail, determination and drive
- A passion for small businesses and helping them achieve their dreams
- Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
- Work well independently as well as collaboratively with the wider business
- You are self-motivated and have the ability to manage and to plan your day
- Ability to troubleshoot issues quickly and effectively
- Experience working on the telephones - sales or call center based environments
- Works effectively in virtual teams with colleagues, customers, suppliers and others
WHAT YOU'LL GET IN RETURN
- Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year.
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
Customer Success Specialist employer: Tide
Tide is an exceptional employer that prioritises employee well-being and growth, offering flexible working arrangements that allow you to thrive both personally and professionally. With a strong commitment to diversity and inclusion, Tide fosters a collaborative work culture where every voice is valued, and employees are encouraged to pursue their passions through generous learning and development opportunities. Enjoy a comprehensive benefits package, including extended leave options, health insurance, and a supportive environment that empowers you to make a meaningful impact in the lives of small businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Get to know the company inside out! Research Tide's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! As a Customer Success Specialist, you'll need to confidently present lending products. Role-play with a friend or in front of a mirror to refine your delivery and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping small businesses shine through. We want to see that you genuinely care about making a difference in their journey!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Specialist role. Highlight any relevant experience in sales or customer support, and don’t forget to mention your attention to detail!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Tide
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to manage customer relationships and what tools like CRMs are used for. This will help you speak confidently about how you can support customers through their digital journey.
✨Showcase Your Communication Skills
Since this role involves managing inbound communications, practice articulating your thoughts clearly. Prepare examples of how you've successfully engaged with customers in the past, especially in a sales or call centre environment. This will demonstrate your ability to establish strong working relationships.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've had to troubleshoot issues quickly. Be ready to discuss how you identified problems and implemented solutions effectively. This will show that you can handle the fast-paced environment and meet customer needs efficiently.
✨Familiarise Yourself with the Company’s Values
Research Tide's commitment to diversity and inclusion. Be prepared to discuss how your own values align with theirs. Showing that you understand and appreciate their culture will set you apart as a candidate who is not only qualified but also a good fit for the team.
