Account Manager

At Tide, we help SMEs save time and money in the running of their businesses by offering business accounts and related banking services, as well as a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany, and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees, and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide is available for UK, Indian, German, and French SMEs. We have over 2 million members: 900,000 in the UK and 1,100,000 in India and growing rapidly. We have raised over $300 million in funding and have over 2,800 Tideans globally. We have been recognised with Great Place to Work certification three years in a row and are among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love. Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan, and grow with confidence.

Through their multi-award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes, with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. We are passionate about our members and put them first. We are data-driven and make decisions based on insights using data.

About the Role:

• Contact, engage, and manage our commercial customers through their application process.
• Build and nurture working relationships with our commercial lending partners.
• Become confident in articulating the Funding Options proposition and service.
• Outbound prospect customers from your dedicated Accounts Portfolio.
• Work closely with our Lead Generation team, including providing feedback and advice where appropriate.
• Build on your knowledge of business finance, gaining an in-depth understanding of the wide variety of lenders and products in the market.
• Confidently articulate the different finance options available to customers across multiple business finance product classes.
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce).
• Monitor and identify trends whilst adding new or enhanced customer profile information into Salesforce.
• Keep up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

What We Are Looking For:

We’re looking for a Strategic Finance Partner (Senior Commercial Finance Broker) to help build and scale our Account Management function. This is not a transactional role; it’s about owning and developing a portfolio of clients, becoming their go-to finance partner, and supporting their businesses as they grow.

You’ll be responsible for building meaningful, long-term relationships with clients, taking the time to truly understand how their businesses operate, their growth plans, challenges, and how finance fits into their journey. Your role is to anticipate needs, identify opportunities, and guide clients through both opportunities and pressure points as they arise.

Through structured, high-quality conversations, you’ll uncover funding requirements and match clients to the most appropriate products and lenders, not just for today, but in a way that supports their longer-term ambitions. You’ll bring a strategic lens to every interaction, ensuring clients feel supported, informed, and confident in the decisions they make.

We expect you to deliver a consistently exceptional client experience, setting the standard for professionalism, ownership, and service. Whether a deal completes or not, every client interaction should reinforce your position as a trusted partner and leave them better informed and better prepared for their next step.

What You’ll Get in Return:

• Competitive salary and bonus.
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing.
• 24/7 Employee Assistance Programme.
• 25 days holiday with the ability to buy extra days.
• Professional L&D budget.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution.
• Spacious brand new office in Liverpool street with an all-day snacks bar.
• Enhanced family-friendly leave.
• 24 hours paid volunteering time off per year.
• Flexible working options.
• Sabbatical leave.

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.