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- Tasks: Engage with UK clients, upsell products, and meet sales targets in a dynamic environment.
- Company: Join Tide, a fast-growing business management platform empowering over 1 million small businesses globally.
- Benefits: Enjoy 25 days annual leave, paid volunteering days, personal L&D budget, and flexible working hours.
- Why this job: Be part of a mission-driven team that values diversity and fosters an inclusive culture.
- Qualifications: 2+ years in telesales, excellent English communication skills, and a passion for helping businesses thrive.
- Other info: Work in a vibrant office with snacks and drinks, and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Senior Outbound Sales Executive (UK Market)
ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE TEAM
The Sr. Telesales Executive (International Market)in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.
ABOUT THE ROLE
As a Sr. Telesales Executive (International Market) you will be:
- Call our existing members – build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
- Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
- Work in a dynamic and data driven environment to reach team and individual targets and meet KPI’s
- Upsell and cross sell products/services to maximise revenue
- Ensure clear, concise and effective communication tailored to UK customers
- Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
- Accurately record interactions, feedbacks and sales outcome in CRM
- Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
- Spend time to take on ad-hoc tasks and work on projects that support other business areas
WHAT MAKES YOU A GREAT FIT
Tide is seeking a dynamic Sr. Telesales Executive (International Market) to drive our mission of supporting small, growing businesses. You\’ll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:
- Proven experience in telesales preferably in an international/UK- focused role with minimum 2 years of current experience in telesales (Prior outbound calling experience working with UK clients is preferred)
- Previous financial services telesales experience would be an advantage and success working towards a revenue target
- Exceptional Verbal Communication and interpersonal skills in English (Versant B2 – 60< and C1)
- An excellent telephone manner, strong negotiation, persuasion and objection-handling skills
- Open to work in flexible shifts to align with UK based hours
- Knowledge of UK culture and consumer behavior would be a plus
- Confident, outgoing and enthusiastic nature
- Self motivation and conscientiousness, wanting to make a real difference to the business
- Experience usingKustomer (or a similar CRM tool)
- Willingness to take on new projects and get involved in the teams growth
- Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
- Some knowledge of Buyer Behaviour, Sales and KYC
- Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets
WHAT YOU\’LL GET IN RETURN
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Snacks, light food, drinks in the office
- Sabbatical Leave
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members\’ diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
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Senior TeleSales Executive (UK Market) India, Delhi NCR employer: Tide Platform Limited
Contact Detail:
Tide Platform Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior TeleSales Executive (UK Market) India, Delhi NCR
✨Tip Number 1
Familiarise yourself with the UK market and consumer behaviour. Understanding the nuances of UK culture will help you connect better with potential clients and tailor your sales approach effectively.
✨Tip Number 2
Brush up on your verbal communication skills, especially in English. Since this role requires exceptional communication, practice speaking clearly and confidently to make a strong impression during calls.
✨Tip Number 3
Gain insights into Tide's products and services. Being knowledgeable about what you’re selling will enable you to upsell and cross-sell effectively, showcasing how these solutions can benefit small businesses.
✨Tip Number 4
Network with current or former employees of Tide. They can provide valuable insights into the company culture and expectations, which can help you align your approach during the interview process.
We think you need these skills to ace Senior TeleSales Executive (UK Market) India, Delhi NCR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, especially any roles focused on the UK market. Emphasise your achievements and how you met or exceeded sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your understanding of the UK market. Mention specific skills like negotiation and communication that align with the role.
Showcase Relevant Experience: In your application, detail your previous telesales experience, particularly with UK clients. Include examples of how you've successfully upsold products or services in past roles.
Highlight Cultural Understanding: Demonstrate your knowledge of UK culture and consumer behaviour in your application. This can set you apart as a candidate who understands the market and can effectively communicate with customers.
How to prepare for a job interview at Tide Platform Limited
✨Research Tide and the UK Market
Before your interview, make sure to research Tide's mission, values, and the services they offer. Understanding the UK market and consumer behaviour will also help you tailor your responses and demonstrate your knowledge during the interview.
✨Prepare for Role-Specific Questions
Expect questions related to your telesales experience, particularly in outbound sales for the UK market. Be ready to discuss your previous successes, how you handle objections, and your approach to upselling products or services.
✨Showcase Your Communication Skills
Since exceptional verbal communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might be asked to demonstrate your telephone manner, so consider role-playing with a friend to refine your skills.
✨Highlight Your Team Collaboration Experience
Tide values teamwork, so be prepared to share examples of how you've successfully collaborated with others in previous roles. Discuss any cross-functional projects you've been involved in and how you contributed to achieving team goals.
