Tide Medical Ltd | Gorleston, Great Yarmouth
Full-time | Salary dependent on experience
Tide Medical is a growing Occupational Health and medical services provider based in Gorleston, supporting clients across the energy, renewables, construction, engineering and public sectors.
We are looking for a highly organised, proactive and detail-oriented Operations & Administration Manager to take responsibility for the smooth running of our administrative function and oversee the work of our reception and administration team.
This is a key role within a busy and growing medical clinic. We need someone who can work independently, use their initiative and common sense, and take real ownership of their work and that of the team. Accuracy, diligence and professionalism are essential, particularly when handling confidential medical information, preparing clinical documentation and communicating with patients and clients.
Key responsibilities
- Overseeing and coordinating reception and administrative activities, supporting the wider team and ensuring work is completed accurately and on time.
- Managing client enquiries, appointments, correspondence and administrative workflows.
- Preparing and quality-checking medical certificates, reports, GP letters, blood results and other clinical documentation.
- Coordinating client projects and Occupational Health contracts, including preparing paperwork for off-site clinics, liaising with client representatives and managing schedules.
- Creating and maintaining Excel spreadsheets, trackers and administrative records & producing management statistics related to contracts.
- Ensuring patient records, paperwork and documents are accurately uploaded and maintained within our clinical system, Pabau.
- Supporting with stock control of vaccines and general business administration.
- Identifying and resolving administrative issues, improving processes and maintaining high standards of accuracy, confidentiality and data protection.
About you
We are looking for someone who:
- Has excellent organisational skills and exceptional attention to detail.
- Is confident working independently, prioritising workloads and making sensible decisions without needing constant supervision.
- Takes pride in producing accurate written work and professional communications.
- Has strong IT skills, including Microsoft Office and Excel, and is comfortable learning new systems.
- Communicates confidently and professionally with colleagues, clients, patients and external organisations.
- Is dependable, diligent, practical and able to manage competing priorities in a busy environment.
- Understands the importance of confidentiality and handling sensitive personal and medical information appropriately.
- Is comfortable managing a small team to ensure standards are upheld and attention to detail and accuracy is at the forefront.
Previous administrative management or senior administration experience is desirable. Experience within occupational health, the oil and gas or energy industry, or public sector contracts would be an advantage, but is not essential.
This is an opportunity to join an ambitious, growing local business where you can make a real difference. You will play an important part in shaping our administrative processes, supporting our clinical team and helping us deliver a professional, reliable service to our clients and patients.
Location: Gorleston, Great Yarmouth
Hours: Full-time
- Salary: Dependent on experience (circa £ 35,000)
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Operations & Administration Manager in Gorleston-on-Sea employer: Tide Medical
Tide Medical is an exceptional employer, offering a supportive and flexible work environment in Gorleston-on-Sea. With a focus on employee well-being and professional development, we provide opportunities for growth within a multidisciplinary team while maintaining high clinical standards. Our modern clinic fosters a collaborative culture, making it an ideal place for Occupational Health Physicians to thrive and make a meaningful impact.
