At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and smooth café operations.
- Company: A unique coastal café with a focus on local produce and community vibes.
- Benefits: Competitive pay, free food, company events, and employee mentoring.
- Other info: Flexible hours available, perfect for students seeking part-time or full-time work.
- Why this job: Join a close-knit team and make a real impact in a lively café environment.
- Qualifications: Experience in hospitality with leadership skills and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
We are looking for an inspiring, dependable, and experienced hospitality professional to support the smooth running of our busy day-to-day operations, drive excellence in service and quality, maintain high standards of food safety, and lead the team with positivity and confidence. This role is ideal for a hospitality pro who thrives in a busy environment, wants responsibility, and has a flair for service with personality.
Key Responsibilities
- Leadership & Team Management
- Lead and motivate the front-of-house team during shifts.
- Ensure the team delivers exceptional customer experiences with energy and friendliness.
- Support staff training and performance development.
- Model excellent service standards and create a positive working culture.
- Customer Experience
- Greet and engage with customers in a warm, professional way.
- Handle customer enquiries, feedback, and occasional challenges with care and integrity.
- Maintain a welcoming, relaxed, and tidy environment at all times.
- Operational Excellence
- Lead daily opening and closing procedures.
- Manage workflows across service periods to ensure smooth operations.
- Monitor stock levels and assist with ordering and inventory.
- Uphold high food hygiene, health & safety, and quality standards and ensure proper handling of ingredients in line with food safety regulations.
- Service & Quality
- Maintain consistency in product quality (coffee, food, drinks and their presentation).
- Work alongside the FOH team and kitchen colleagues to ensure seamless service delivery.
- Contribute ideas to service improvements, seasonal offers, and guest experience enhancements.
Who We’re Looking For
You’re someone who:
- Has hospitality experience, ideally with previous supervisory or leadership responsibility.
- Is passionate about excellent customer service and leading by example.
- Can think on your feet and handle a busy environment with grace.
- Demonstrates reliability, professionalism, and a collaborative spirit.
- Loves the idea of working independently within a small, close-knit team.
- Enjoys being part of a unique, location-driven café experience with local produce and a coastal vibe.
Skills & Experience
Essential
- Experience in café/restaurant/hospitality role with customer interaction.
- Some supervisory or team leadership experience.
- Strong communication and interpersonal skills.
- Excellent organisational skills and ability to multitask.
- Experience in food safety standards, food production processes, and EHO operations.
Desirable
- Interest or experience in coffee craft and beverage service. Barista experience is advantageous but not essential.
- Experience with POS systems and basic stock management.
- Creativity in enhancing guest experience and menu offerings.
Job Types: Full-time, Part-time, Permanent
Pay: From £13.00 per hour
Expected hours: 10 – 40 per week
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee mentoring programme
- Sick pay
Work Location: In person
Cafe Bistro Shift Manager in Cornwall employer: Tide cafe
Join our vibrant café bistro as a Shift Manager, where you will be part of a close-knit team dedicated to delivering exceptional customer experiences in a unique coastal setting. We pride ourselves on fostering a positive work culture that encourages personal growth and creativity, offering benefits such as employee mentoring, discounted meals, and a supportive environment for professional development. With a focus on high standards and local produce, this role is perfect for those who thrive in a dynamic atmosphere and are passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Bistro Shift Manager in Cornwall
✨Tip Number 1
Get to know the café vibe! Before your interview, pop in for a coffee and chat with the staff. This shows you’re genuinely interested and helps you understand the atmosphere, which is key for a role like this.
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've motivated a team or handled a busy shift. We love hearing about real experiences that highlight your ability to lead with positivity.
✨Tip Number 3
Be ready to discuss customer service scenarios. Think of times when you’ve turned a challenging customer experience into a positive one. This will demonstrate your problem-solving skills and commitment to excellent service.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged by asking about team dynamics, training opportunities, or how they maintain high food safety standards. It’s a great way to show your enthusiasm for the role.
We think you need these skills to ace Cafe Bistro Shift Manager in Cornwall
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your customer service skills and how you’ve led teams in the past. We want to see your personality and enthusiasm for creating memorable guest experiences.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in café or restaurant settings, especially any supervisory roles. This shows us that you understand what it takes to thrive in a busy environment like ours!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role without sifting through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our café and what we stand for!
How to prepare for a job interview at Tide cafe
✨Show Your Leadership Skills
As a potential Shift Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated a team in the past or handled challenges during busy shifts. This will show that you can lead with positivity and confidence.
✨Know Your Customer Service Basics
Brush up on customer service principles before the interview. Be ready to discuss how you would handle customer feedback or complaints. Highlight your passion for creating exceptional experiences, as this role is all about making customers feel welcome and valued.
✨Familiarise Yourself with Food Safety Standards
Since food safety is a key part of the job, make sure you understand the basics of hygiene and health regulations. You might be asked about your experience with these standards, so having some knowledge will help you stand out as a reliable candidate.
✨Bring Ideas for Improvement
Think about ways you could enhance the guest experience or improve service quality. Whether it’s a new seasonal offer or a creative idea for the menu, sharing your thoughts during the interview shows that you're proactive and invested in the café's success.
