At a Glance
- Tasks: Support clients with inquiries via chat, email, and phone while ensuring smooth account management.
- Company: Join Tickmill, an award-winning broker with a culture of trust and innovation.
- Benefits: Competitive salary, training opportunities, birthday perks, and a supportive work environment.
- Other info: Dynamic team with growth opportunities and a focus on excellence.
- Why this job: Kickstart your career in a global company and make a real impact in client services.
- Qualifications: 1 year in customer support, fluent in English and German, and a degree.
The predicted salary is between 31500 - 38500 £ per year.
Are you looking for the next professional opportunity, that will challenge you and advance your career?
About Tickmill.
Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options).
Founded in 2014, the Tickmill Group employs over 330 professionals across offices in London, Cyprus, Poland, Estonia, Seychelles and several other locations worldwide.
Our culture is built on trust, transparency, and high standards.
Ring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.
Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.
We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth.
What the job looks like?
- Handle client inquiries promptly and professionally via live chat, email, and phone in English.
- Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.
- Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.
- Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.
- Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions.
- Participate on Expos
What will you need to be able to do the job?
- At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
- Fluent in English and German, both written and spoken.
- College or University degree.
- Strong attention to detail, organizational, and communication skills.
- Good knowledge of Microsoft Office applications.
- High level of professionalism, strong work ethic, self-motivation, and team spirit.
- Positive, can-do attitude.
- Flexibility to work on public holidays.
- Availability to work the morning shift (09:00–18:00).
Will be considered an advantage
- Any additional language will be considered an advantage.
- Deep understanding and experience with financial products and ETDS such as Futures & Options.
By joining us, you can expect
- A Unique Opportunity for a career in a global, fast-growing company.
- Attractive remuneration package based on qualifications and experience.
- Opportunities to learn and grow through our "Employee Training & Development program".
- Birthday and Loyalty benefits.
What to expect from our recruitment process
- First interview with hiring managers or HR call
- Task assessment
- Final interview with top management
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Client Services Officer (DACH) in London employer: Tickmill
Tickmill is an exceptional employer that values its employees by fostering a collaborative and inclusive work culture in the heart of the United Kingdom. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while enjoying competitive benefits and a supportive environment. Join us to be part of a dynamic team where your contributions directly impact client satisfaction and retention.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Officer (DACH) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tickmill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tickmill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Officer (DACH) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tickmill:Your cover letter is your chance to shine! Tell us why you want to work at Tickmill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tickmill!
How to prepare for a job interview at Tickmill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
