At a Glance
- Tasks: Assist patients and support the practice team in a busy GP surgery environment.
- Company: Dynamic two-site GP surgery with a friendly and supportive team culture.
- Benefits: Flexible hours, training provided, and potential for permanent part-time role.
- Other info: Opportunity for career growth and to work in a fast-paced, rewarding environment.
- Why this job: Make a difference in patients' lives while developing your skills in healthcare administration.
- Qualifications: Good customer service and IT skills; healthcare experience is a plus but not essential.
The predicted salary is between 22430 - 27414 £ per year.
We are a very busy two site GP surgery.
We are looking to recruit a Receptionist/ Administrator for 29 hours per week on a 12 month, fixed-term contract, with the view of the successful applicant becoming a permanent member of the team on a part time basis, following the 12 month period.
The hours will be based across both of our sites.
Typical shifts will be discussed at interview but we require flexibility to cover sickness and holidays to ensure business continuity.
We are looking for an enthusiastic person, keen to work as part of a friendly team.
You should enjoy working in a busy and challenging environment and have good customer service and IT skills.
Knowledge of Systm One and working in a healthcare setting is desirable but not essential.
Please see the job description and person specification for more details.
The successful applicant will need to have an outgoing and enthusiastic personality, confident to work on the reception front desk and to communicate over the telephone. flexibility is required to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.
Be interested in people and wanting to help and provide a professional service to our patients.
The candidate should be able to work under pressure and be able to deal with stressful situation and to demonstrate conflict resolution.
A background in a related reception/administrative role would be useful but is not essential, but a desire to learn is a must.
Training will be provided to the successful candidate.
The purpose of the role is to
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the Reception Team Leader/ Management team, dependent on current and evolving Practice workload and staffing levels:
Duties and Responsibilities
- Monitoring the Practice appointments system
- Processing in person and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stocking consulting rooms as required
- Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
- Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and up to date and free from obstructions and clutter
- Scanning of Practice Mail
- Preparation of lab requests for Phlebotomy
- Assisting in the recall processes
- Returning temporary resident/immediately necessary forms to HA after they have expired
- Processing and taking action on patient notes (PNs posted on clinical computer system)Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Processing and preparation of prescriptions for patients for signature and authorisation by GPs
- Dealing with queries relating to prescriptions
- General housekeeping
- Attending practice meetings
- Completing statutory and mandatory learning
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Receptionist/Administrator in Doncaster employer: Tickhill and Colliery Medical Practice
As a busy GP surgery, we pride ourselves on fostering a supportive and friendly work environment where our Receptionist/Administrator can thrive. With flexible hours and opportunities for professional growth, we ensure that our team members are well-equipped to provide exceptional service to our patients while enjoying a collaborative atmosphere. Join us in making a meaningful impact in healthcare, where your enthusiasm and dedication will be valued and rewarded.
Contact Details:
Tickhill and Colliery Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Doncaster
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Tickhill and Colliery Medical Practice before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Tickhill and Colliery Medical Practice. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Tickhill and Colliery Medical Practice you’re ready to step in and make an immediate impact!
We think you need these skills to ace Receptionist/Administrator in Doncaster
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Receptionist/Administrator at Tickhill and Colliery Medical Practice, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Tickhill and Colliery Medical Practice.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Tickhill and Colliery Medical Practice. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Tickhill and Colliery Medical Practice
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Tickhill and Colliery Medical Practice.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
