At a Glance
- Tasks: Lead the design and maintenance of global contact centre platforms for 100+ brands.
- Company: Join TicketWeb, part of Live Nation Entertainment, in a hybrid role in Manchester.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams in a dynamic and innovative environment.
- Why this job: Make a real impact by optimising systems that serve millions of customers worldwide.
- Qualifications: Experience with Zendesk systems and strong leadership skills are essential.
The predicted salary is between 72000 - 88000 £ per year.
Ticket Web, part of Live Nation Entertainment, seeks a Lead Zendesk Systems Engineer in Manchester (hybrid).
You will lead the design, configuration, and maintenance of global contact center platforms serving 100+ brands, mentor engineers, and drive multi-team initiatives to ensure scalable, secure, and well-integrated systems.
You will own deployment automation, build integrations via APIs, and coordinate across teams to optimize performance and cost while protecting customer data and privacy.
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Lead Zendesk Architect — Global CX & Contact Center in Manchester employer: TicketWeb
At TicketWeb, part of Live Nation Entertainment, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Lead Zendesk Architect in Manchester, you will not only have the opportunity to lead innovative projects but also benefit from our commitment to professional development and mentorship. With a focus on collaboration and cutting-edge technology, we offer a unique environment where your contributions directly impact our global contact center operations, making it a truly rewarding place to work.
