At a Glance
- Tasks: Design and deliver engaging training programmes for teams across the EMEA region.
- Company: Join Ticketmaster, the world's largest live entertainment company, with a vibrant culture.
- Benefits: Enjoy a competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Be part of a diverse team that values integrity, teamwork, and belonging.
- Why this job: Make a real impact by empowering teams to excel in live event operations.
- Qualifications: Experience in training, strong communication skills, and knowledge of event programming.
The predicted salary is between 60750 - 74250 £ per year.
Location: London, England
Division: Education and Training, Support and Operations
Line Manager: Director, EMEA Regional Education
Contract Terms: Permanent, Full-Time
THE TEAM
The Global Support & Operations Organization has the mission to build a global support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe to achieve the highest levels of employee, fan & client satisfaction. The Education and Training team, a vertical of this organization, has an ongoing mission to deliver the industry’s most accurate, accessible, and empowering support, knowledge, and education resources to enable our employees and our clients to work confidently, solve problems independently, and get the most business value from our tools.
THE JOB
As part of the Global Education & Training team, the Trainer, Support & Operations, EMEA is responsible for designing and delivering scalable education programs that enable operational excellence across the EMEA region. The primary focus of this role is supporting Host Markets, ensuring teams have the system knowledge, operational understanding, and practical skills required to work confidently and effectively within Host-based operations.
WHAT YOU WILL BE DOING
- Design and deliver structured onboarding and role-based learning pathways across EP and CAM audiences.
- Deliver training sessions in-person and virtually ensuring effective knowledge transfer and engagement.
- Travel as required to deliver in-person training across the region.
- Operate with a flexible in-office presence aligned to business demand, supporting in-person training, stakeholder engagement, and key learning initiatives in line with operational priorities and OKR-driven learning goals.
- Create and maintain product training programs supporting system navigation, best practices, and feature adoption.
- Translate product functionality into practical, role-specific guidance highlighting business impact.
- Partner with EP leadership and Ops stakeholders to identify capability gaps linked to speed and quality.
- Develop training content supporting automation and technology-enabled event builds.
- Educate EP teams on efficiency tools to reduce manual effort and errors.
- Act as consultative SME to improve operational performance through structured learning solutions.
- Provide role-based education to increase system literacy and enable faster troubleshooting.
- Host sessions at Client Education Day covering product updates and feature launches.
- Ensure consistent messaging and successful adoption of system enhancements.
- Independently create and publish e-learning content within the LMS.
- Monitor training effectiveness and continuously improve content.
- Build strong partnerships with EP, CAM, Ops Leads, and regional stakeholders.
WHAT YOU NEED TO KNOW
- You will be required to demonstrate a high level of business acumen together with a strong track record of experience in training teams in a similar business context as live entertainment and ticketing industry.
- Strong knowledge of Event Programming processes and best practices within Host Markets.
- Experience delivering training in live, virtual, and online formats.
- Strong communication and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
DESIRED EXPERIENCE
- Experience in software product training.
- Experience creating user documentation and structured learning materials.
- Familiarity with SharePoint, Confluence, Asana, and Continu.
- Extensive knowledge and hands-on experience of Host is extremely desired, including its role in event build processes, event lifecycle management, reporting, troubleshooting, and associated operational workflows.
- Salesforce proficiency.
YOU (BEHAVIOURAL REQUIREMENTS)
- Confidence leading workshops and engaging senior stakeholders.
- Ability to translate technical complexity into business outcomes.
- Proactive, adaptable, and collaborative mindset.
- Passionate about enabling others in complex systems.
- Demonstrates ethical behaviours.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Trainer, Support & Operations, EMEA in London employer: TicketWeb
At Ticketmaster, we pride ourselves on being a leading employer in the live entertainment industry, offering a dynamic and inclusive work environment in London. Our commitment to employee growth is evident through our supportive culture, where you can develop your skills while working on impactful campaigns that reach millions of fans globally. Join us to be part of a passionate team that values teamwork, integrity, and belonging, ensuring that every voice is heard and every contribution is valued.
