Payments Product Engineer

About Us

Ticket Tailor is committed to empowering a diverse range of event creators through simple and affordable ticketing. We are also on a mission to ensure that every single ticket sold has a positive impact on all stakeholders, our team, our planet, and the communities we operate in. We call this "Growth on Purpose" and are proud to be a certified B Corp, officially putting business for good at the centre of everything we do. Last year, over 10 million orders were placed through the Ticket Tailor platform, for all types of events from art installations to water parks. We have a world-class NPS score and pride ourselves in building a simple platform with a customer-first mindset. We're a fully independent, profitable, and bootstrapped company, allowing us to scale sustainably and with soul. We work hybrid-remote and do two days per week in the office, in our lovely space in Hackney.

About The Role

We're launching a brand-new team to build a new payments product, and we're hiring two Payment Product Engineers to form the engineering heart of it. It's a real mix of work: a greenfield opportunity in the new payments product, alongside maintaining and extending the payment integrations we already run. You'll help evolve and ship the system that lets event organisers get paid through Ticket Tailor, taking real ownership of how it comes together. You’ll be motivated by the impact you deliver to customers; product-minded, curious, and a strong problem solver. You’ll care as much about why a feature matters to an event organiser as how it's built. You’ll work in a small team with two engineers alongside a Product Manager, with support from our Architects and our Head of Product Design, pairing, reviewing, unblocking, and shaping the product together. You’ll own the work you deliver, from understanding the problem to designing small blocks of long-term value, to the quality of what ships. As part of a small team, you’ll have a real say in the technology decisions and share in the successes with the whole company.

What you'll do

• Build our new payments product whilst extending the payment integrations we already run - secure, well-managed, high-volume work you're proud of.
• Stay driven by the impact delivered to event organisers, caring deeply about their experience and judging whether what you've built is actually working by identifying meaningful customer signals and iterating off them.
• Maintain a high bar for quality and ensure what you build matches our architectural vision and product principles, designing clean services with strong separation of concerns.
• Work closely and generously within the team: pairing, unblocking, reviewing, and giving and receiving feedback.
• Use AI tools creatively and fluently to amplify your impact, reaching for new tools and ways of working rather than defaulting to how things have always been done.
• Bring judgement on payment-system design that others can lean on.

What we're looking for

Essential

• A deep understanding of payment systems, evidenced by your work, for example building high-scale, secure payment integrations.
• Awareness of PCI DSS and what building to that standard demands.
• Experience working in a product team alongside Product Managers.
• A genuine drive to work in an AI-native way - you're curious and happy to change how you work as the tools evolve to raise the quality and pace of your work.
• Fluency amplifying your own impact through AI and agentic engineering tools, acting as a force multiplier to those around you.

Desirable

• Experience integrating payment systems into a high-scale SaaS product with Stripe or similar third-party tools.
• Experience judging impact through customer feedback signals, knowing what to measure, what "working" looks like, and how to adjust.
• Strong system design skills - you know how to design clean, maintainable, extendable services from first principles.
• We're open on language. PHP experience is useful (it's our primary stack), but we're happy to consider strong engineers from any modern language who are ready to pick it up.

How you work

• Keep it simple. You don't overcomplicate, you reason from first principles, and you know when to be pragmatic and when to polish.
• You’re ambitious to take long-term ownership of the payments product, building a sustainable, extendable, maintainable codebase.
• Focused on impact. You have a deep care for event organisers and you're excited to watch adoption and revenue grow, using signals to iterate and improve.
• You’re security-minded and you build with care and awareness so things can’t be exploited.
• Driven by feedback. You have a growth mindset and see feedback as a tool for getting better.
• Human after all. You're happiest when working as part of a team. You thrive in kind, collaborative spaces where you can be vulnerable and transparent.

At Ticket Tailor, we’re passionate about creating a diverse and inclusive environment where people can thrive, be inspired, and feel comfortable to be themselves. As a Certified B-Corp, we lead from the front, and with purpose, to disrupt the ticketing industry while ensuring we accommodate and celebrate people of all backgrounds along the way. We believe that diverse teams enable us to have different perspectives and points of view, making us even stronger in achieving our goals. We encourage candidates from all backgrounds to apply and join us on our mission.

Our Tools

• PHP is our primary language, and we use Laminas and Mezzio frameworks.
• AI is woven into how we work, using Claude Code and agentic development workflows.
• Linear for project management, Notion for docs.
• Cloudflare for CDN, queueing and workers.
• Github and Github Actions for source control and CI.
• Incident.io for incident management.
• Datadog for logging, monitoring and metrics, Amplitude for adoption tracking.

The Process

If your application is shortlisted, then you will receive detailed information about the next stages of the process. As an outline, the process will include:

• An initial discovery call to learn more about you, your motivation, suitability for the position and to clarify any questions you have (30 minutes).
• A technical test for you to complete in your own time (up to 2 hours) followed by a 30 mins review call with the Hiring Manager.
• An on-site interview with wider team members focused on system design, product thinking and ways of working.

Timelines

We’ll review applications as they’re received and invite suitable candidates to an initial conversation on a rolling basis. The role will be advertised until 30th August. We encourage you to submit your application as early as possible, although we reserve the right to extend the advertising period if required.

A note on using AI in your application

You’re welcome to use AI to help structure, refine or proofread your answers. However, your responses should accurately reflect your own skills, experience and achievements. If you’re shortlisted, you should be prepared to discuss and expand on your responses during the interview. Bear in mind that hiring teams read a large number of applications. Responses that rely heavily on AI can sometimes feel generic, so taking the time to make your application personal and specific will help it stand out.