At a Glance
- Tasks: Provide top-notch customer support via email, live chat, and social media.
- Company: Join Ticket Tailor, a certified B Corp focused on empowering event creators.
- Benefits: Earn £13.85/hr, increasing to £15.28/hr after probation, plus bonuses.
- Other info: Enjoy flexible hours, training opportunities, and a chance for long-term contract.
- Why this job: Work remotely, gain valuable experience, and make a real impact in customer service.
- Qualifications: Fluent English, customer service experience, and strong communication skills.
Customer Support Agent (contractor, remote)
Application deadline: Friday 24th October
- Rate: £13.85 3 months probation, then £15.28/hr + bonuses
- Location: Remote (Must be in a country where the local timezone is between UTC -3 to UTC -6)
Please note this is a part-time, remote contractor role as follows:
- Shifts available: 5pm - 11pm UK (BST/GMT) Monday - Friday OR 7pm - 11pm UK (BST/GMT) Monday - Friday
- Rate: £13.85 3 months probation, then £15.28/hr + bonuses
- Location: Remote (Must be in a country where the local timezone is between UTC -3 to UTC -6)
About Us
Ticket Tailor is committed to empowering a diverse range of event creators through simple and affordable ticketing. We are on a mission to ensure every ticket sold has a positive impact on all stakeholders – our team, our planet and the communities we operate in. We call this \"Growth on Purpose\" and are proud to be a certified B Corp.
Last year, over 10 million orders were placed through the Ticket Tailor platform. We have a world-class NPS score and pride ourselves on building a simple platform with a customer-first mindset. We are a fully independent, profitable, and bootstrapped company.
About The Role
As a customer support agent, you’ll work with our remote team to deliver world-class support to our users. We provide fast and helpful support through our help centre powered by Intercom, interacting via email and live chat, assisted by internal AI tools, to ensure every customer question is answered in line with our service values.
The main responsibilities of the role are:
- Respond to sales and support queries via email, live chat, and social media
- Become an expert on our product and how our users engage with it
- Communicate effectively, positively, and in keeping with our fundamental values
- Work closely with our Customer Support Manager to ensure consistency and appropriate escalation
Full training will be provided. Note that training may take place at a time outside of your working hours. You’ll be compensated for this time accordingly.
Helpful Skills And Experience
- Ability to write clearly, in flawless fluent English
- Experience working in a customer facing environment
- Use of helpdesk tools such as Intercom, Zendesk or other live chat platforms
- Excellent communication skills
- Very strong attention to detail
- Events or ticketing experience would be great, but not essential
This role will suit you if…
- You enjoy working in a small, collaborative team
- You value the importance of great customer service
- You\'re a natural problem solver
- You\'re naturally empathetic and enjoy interacting with people
What We\'re Offering
- The chance to work wherever you like
- Training and mentoring by a well-established, highly efficient team where you can learn quickly
- Opportunity to work in a small business and get involved in more than just support
- After 3 months option of a long-term contract, and entry into profit share bonus scheme
The Process
- A short discovery interview to learn more about you (20-30 min remote video call)
- A written test done in your own time
- An interview with two team members to cover more about your experience (1 hour remote video call)
Diversity & Inclusion
We are committed to creating a diverse and inclusive environment where people can thrive, be inspired, and feel comfortable to be themselves. As a Certified B-Corp, we lead with purpose in the ticketing industry and celebrate people of all backgrounds. We encourage candidates from all backgrounds to apply.
Compensation
£13.85 3 months probation, then £15.28/hr + bonuses. This is a long-term contract position; you’ll invoice us for your time and be responsible for your own taxes and time off.
A Note on Using AI in Your Application
We love using AI in an impactful way. We don’t believe everything should be written by AI, and we like to hire real people. If you use AI, be transparent and do not paste questions into an AI agent and copy the answer. You may use AI to help spell-check a first draft you’ve written yourself.
- ✅ Do feel free to use AI to help spell-check a first draft you’ve written yourself.
- ✅ Do be transparent about your use of AI.
- ❌ Don’t paste the question into an AI agent and copy the answer.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Events Services
London, England, United Kingdom
Customer Support Agent (contractor, remote) in City of London employer: Tickettailor
At Ticket Tailor, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that empowers our remote team to deliver exceptional customer support. With competitive pay rates, opportunities for professional growth, and the flexibility to work from anywhere within specific time zones, we ensure that our employees feel valued and supported. Join us in making a positive impact in the ticketing industry while enjoying the benefits of a small, dynamic company committed to purpose-driven growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent (contractor, remote) in City of London
✨Tip Number 1
Get to know Ticket Tailor inside out! Familiarise yourself with their mission and values, especially the 'Growth on Purpose' concept. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via email and live chat, try role-playing different customer scenarios with friends or family. This will help you think on your feet and respond effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interviews to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Don’t forget to highlight your customer service experience and any relevant tools you've used!
We think you need these skills to ace Customer Support Agent (contractor, remote) in City of London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any relevant customer support experience or tools you've used, like Intercom or Zendesk.
Keep It Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read – it’ll help us see your excellent communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tickettailor
✨Know the Company Inside Out
Before your interview, take some time to research Ticket Tailor. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Support Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past to demonstrate your skills.
✨Familiarise Yourself with Helpdesk Tools
Since the role involves using tools like Intercom, it’s beneficial to have a basic understanding of these platforms. If you’ve used similar tools before, be ready to discuss your experience and how it can translate to this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about common customer service challenges and how you would handle them. This will help you showcase your problem-solving skills and empathy, which are crucial for this position.
