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For Companies At a Glance
- Tasks: Design and manage scalable infrastructure for Ticketmaster's core ticketing platform.
- Company: Join Ticketmaster, the world's largest live entertainment company, connecting fans to events.
- Benefits: Enjoy remote work flexibility, a diverse culture, and opportunities for personal growth.
- Why this job: Be part of a passionate team solving exciting technical challenges in a dynamic environment.
- Qualifications: Experience with AWS, Kubernetes, and automation tools like Ansible or Terraform required.
- Other info: Inclusive workplace encouraging authenticity and professional development.
The predicted salary is between 42000 - 84000 £ per year.
Overview
Lead Recruiter (Technology & Product) at Ticketmaster
Job Summary
JOB DESCRIPTION – Systems Engineer
Location: Remote, United Kingdom
Division: Ticketmaster UK
Contract Terms: Full Time Employee
The Team
This position will be a part of the Microflex infrastructure team. The team is responsible for Ticketmaster’s Microflex core ticketing platform on-prem infrastructure which supports the European markets. The mission of the team is to help build and maintain reliable, scalable and secure infrastructure needed to support the core ticketing systems multiple services and components. This team is part of our broader team called Microflex Core team which includes the development teams that are responsible for developing and maintaining the Microflex ticketing system.
Team Responsibilities And Focus
- Designing scalable, automated and maintainable private cloud platform solutions
- Design and architecture of future private cloud architectures needs
- Implementation of controls to satisfy PCI requirements and participation in continuous monitoring and auditing activities
- Provide consultation and operational support work to development teams
- Education and evangelization of private cloud related capabilities
- Active participation in agile practices and cross departmental program management
The Job
Ticketmaster is seeking a talented Systems Engineer responsible for managing and designing our infrastructure. You will be responsible for the overall reliability of these infrastructure services supporting critical business applications. You will design and implement the tools that automate building and operating reliable systems. You will be supporting a high-volume 24×7 production environment, as well as development and test environments. You will help troubleshooting application and infrastructure issues. The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture. This role is not directly responsible for the core ticketing business operations or applications, but rather for the infrastructure supporting those.
What You Will Be Doing
- Provide subject matter expertise for our on-prem infrastructure/architecture
- Proactively identify and address stability, capacity, and performance concerns
- Implement provisioning and deployment automation when required
- Identify, develop, & implement solutions to other needs for process automation
- Checking in code for infrastructure build, automation, & tests to version control repository (GitLab)
- Support PCI / security compliance requirements (upgrades, defect management, etc)
- Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
- Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
- Respond to, recover from, and prevent future occurrences of failures & outages
- Participate in on-call and potentially some after-hours support as required
What You Need To Know (or TECHNICAL SKILLS)
- Experience with Amazon Web Services (AWS)
- Experience working with private on-premise datacenters
- Experience with Kubernetes and/or EKS
- Intermediate level understanding of networking concepts
- Experience managing large-scale Windows and/or Linux infrastructure across public cloud and/or private data centers
- Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Various other products in our tool set you will need to use regularly: GitLab, Prometheus, Grafana, Jira
- Knowledge in observability best practices and industry trends
- Hands on experience on delivering complex software in an enterprise enviroment
You
- Autonomous and proactive
- Passionate about technology and transformation
- Self-motivated activator, energetic and tenacious
- Comfortable with working in cross functional and multidisciplinary teams
- Excited about taking on challenging technical problems and devising creative solutions
- Comfortable working with structured Change and Incident Management
- Deeply concerned with the security and compliance implications of your services and solutions
Life at Ticketmaster
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Values
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
- Industries
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Systems Engineer (Remote, United Kingdom) employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer (Remote, United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AWS, Kubernetes, and automation tools like Ansible or Terraform. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Engage with the Ticketmaster community on platforms like LinkedIn or Twitter. Follow their updates, share relevant content, and even reach out to current employees to learn more about their experiences. This can help you build connections and gain insights that may be beneficial during the interview process.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've tackled technical challenges in the past. Be ready to provide examples of how you've implemented automation or improved infrastructure reliability, as these are key aspects of the role.
✨Tip Number 4
Show your enthusiasm for live events and the entertainment industry. Research Ticketmaster's recent initiatives and be prepared to discuss how your passion aligns with their mission. This can demonstrate your commitment to the company and its values.
We think you need these skills to ace Systems Engineer (Remote, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Systems Engineer role. Focus on your expertise in AWS, Kubernetes, and automation tools like Ansible or Terraform.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Ticketmaster's mission. Mention specific projects or experiences that demonstrate your ability to design scalable and secure infrastructure.
Highlight Relevant Technical Skills: In your application, emphasise your experience with private cloud architectures, networking concepts, and compliance requirements. Use keywords from the job description to ensure your application stands out.
Showcase Team Collaboration: Since the role involves working with cross-functional teams, include examples of how you've successfully collaborated with others in previous roles. This will demonstrate your ability to work effectively within a team environment.
How to prepare for a job interview at Ticketmaster
✨Showcase Your Technical Skills
Make sure to highlight your experience with AWS, Kubernetes, and automation tools like Ansible or Terraform. Be prepared to discuss specific projects where you've implemented these technologies, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Familiarise yourself with Ticketmaster's values such as reliability, teamwork, and integrity. During the interview, relate your personal experiences to these values to show that you align with their culture and mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've successfully managed infrastructure issues or improved system reliability, and be ready to explain your thought process.
✨Demonstrate Your Collaborative Spirit
Since the role involves liaising with various teams, emphasise your ability to work in cross-functional environments. Share examples of how you've effectively communicated and collaborated with different departments to achieve common goals.