Software Engineering Manager (Remote, United Kingdom)

Job Summary

Job Description – Software Engineering Manager

Location: Remote, United Kingdom

Division: Ticketmaster

Contract Terms: Permanent, Full-time

THE TEAM

Imagine millions of fans discovering events and selecting the best ticket options from an interactive seat map. As a member of the Event Detail Page (EDP) team, you will help convert intent to purchase in a rich, efficient, and consistent manner.

THE JOB

Our goal is to inspire fans to attend their favourite events by removing friction at every corner of the discovery and purchase process. We are looking for an exceptional engineer and leader who has experience building highly scalable services, the ability to lead projects, and the ability to collaborate with teams across the globe. If you have an entrepreneurial spirit, know how to deliver, are deeply technical and highly innovative, and are looking for leadership opportunities, we want to talk to you. Behind the scenes you will use AWS to securely orchestrate purchase steps including ticket presentation and reservations. On the front end you will build responsive UI/UX to abstract away complexity and keep fan excitement levels high. Your work will directly affect products used by millions every day and will have a material impact on our business.

What You Will Be Doing

• Collaborate with product and engineering peers in defining software engineering strategy and technical roadmap.
• Lead staffing efforts across several teams, including onshore and offshore, as well as full-time and contract.
• Address relevant personnel matters such as allocation and performance evaluation.
• Monitor and support skill and career development for direct reports.
• Unite technical leaders in the definition of processes and best practices.
• Serve as an advocate for technical initiatives in the product roadmap planning process.
• Periodically provide valuable individual coding contributions to expedite initiatives.
• Support on-call needs through direct contribution or escalation/rotation management.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s degree in Computer Science or a related field, with proven years of software development experience in the React and Next.js ecosystem.
• Proven experience in an engineering management role.
• Experience working with AWS.
• Strong experience working both independently and as part of a team.
• Experience leading and mentoring software engineers, including leading design reviews and architecture discussions.
• High-volume applications and systems experience.
• Previous experience with Agile and Lean practices preferred.
• Experience with Kafka streaming.
• Experience with CI/CD pipelines and Kubernetes.
• Passion for learning, collaborating, and building.
• Highly skilled, curious, and motivated engineer who wants to be involved in scaling, securing, and driving multiple projects based on client expectations.

You (behavioural Skills)

• Innovation matters, we embrace creativity and taking risks.
• Team environment, we help each other succeed.
• Vibrant energy fueling progress, think hackathons and devjams.
• DevOps, you build it, you ship it, you run it.
• Work-life balance, we develop software at a sustainable rate.
• Open source development model.
• Quality and scalability through automation.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.