Senior Engineer - Sports Platform Engineering Services (hybrid)

Job Summary: Location: London or Stoke, United Kingdom / Athens, Greece (Flexible with international travel) Division: Ticketmaster International Contract Terms: Permanent

THE TEAM You will be working as part of a cross-functional platform team to deliver infrastructure, platform and database services for the Sports ticketing product(s) in our international markets, partnering with product and software engineering teams to ensure alignment on achieving business goals for the international Sports product suite.

THE JOB Ticketmaster Sport is part of Live Nation Entertainment which is the world’s leading live entertainment company. You will consult on and help to implement solutions as part of a Product Delivery team, enabling teams to deliver software faster by creation of tooling and automation, providing operational support for a range of products, including the delivery of ticketing and associated solutions for major tournaments and high-profile sports clubs and events. Because our business is online 24/7, you will be required to work out of hours and provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Supporting and maintaining a hybrid Windows and Linux infrastructure, ensuring stability, performance, and operational efficiency.
• Partnering with product engineering teams to bring new features and platform components into production, contributing to a seamless deployment pipeline.
• Automating recurring tasks, deployments, and testing workflows using infrastructure-as-code and scripting tools to improve consistency and speed.
• Designing and implementing highly available, fault-tolerant systems that meet performance and scalability demands.
• Planning, organizing, and clearly communicating project progress and outcomes to stakeholders and team members.
• Driving continuous improvements in system architecture, security, and operational processes to meet PCI compliance and internal standards.
• Diagnosing and resolving complex issues across the full technology stack, from infrastructure to application level.
• Conducting regular infrastructure audits, identifying gaps, and maintaining a well-prioritized backlog of improvements and enhancements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Solid hands-on experience working with public cloud platforms, particularly AWS, including infrastructure provisioning and cloud-native services.
• Proficient in scripting languages such as PowerShell, Bash, and Python, with a strong focus on automation and operational efficiency.
• Skilled in using configuration management tools like Ansible, Chef, or Octopus Deploy to streamline and standardize infrastructure deployments.
• Strong knowledge of Windows and Linux server configuration and administration, with the ability to support hybrid environments.
• Experience managing and maintaining Active Directory, including integration with cloud services and identity platforms.
• Familiar with network storage technologies, such as NetApp and Amazon S3, including setup, management, and optimization.
• Proven experience with virtualization platforms, including VMware, Hyper-V, and XEN, supporting scalable, resilient systems.
• Practical experience provisioning infrastructure using Terraform or CloudFormation, following infrastructure-as-code principles.
• Working knowledge of secrets and service discovery tools, such as Vault and Consul, ensuring secure and reliable platform operations.
• Comfortable working with and integrating RESTful APIs, enabling automation, observability, and platform extensibility.

YOU (BEHAVIOURAL SKILLS)

• Applies advanced troubleshooting skills to proactively resolve issues and minimize operational disruption.
• Demonstrates strong analytical thinking and a solution-oriented mindset, regularly identifying opportunities for improvement and innovation.
• Uses sound judgment to select appropriate methods, tools, and approaches for solving complex technical challenges.
• Actively contributes to the design and architecture of systems, ensuring alignment with business goals and technical strategy.
• Regularly reviews performance, security, and quality metrics, identifying trends and taking action to maintain operational excellence.
• Embraces new ideas with an open and adaptive mindset, actively seeking opportunities to experiment, learn, and grow.
• Shares and applies proven solutions and best practices from across teams to drive consistency and efficiency across the organization.
• Consistently delivers work to a high standard, demonstrating ownership, precision, and a commitment to continuous improvement.

LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.