Ticketmaster is seeking an experienced Lead AI Experience Engineer to provide technical leadership for the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. This role defines how AI agents understand client and fan needs, maintain context, reason through complex scenarios, apply business rules, use available data and tools, and safely complete support tasks.
The Lead AI Engineer will establish methods, reusable patterns, quality expectations, and
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Remote Lead AI Experience Engineer – Agentic AI employer: Ticketmaster
At Ticketmaster, we pride ourselves on being a leading employer in the live entertainment industry, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys a hybrid work environment, competitive benefits, and ample opportunities for professional growth, all while contributing to our mission of connecting fans with unforgettable live experiences. Join us to be part of a passionate team that values integrity, teamwork, and belonging, ensuring every employee can thrive and make a meaningful impact.
