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- Tasks: Support Ticketmaster Sport clients and teams, troubleshoot issues, and enhance client satisfaction.
- Company: Join Ticketmaster, the world's largest live entertainment company, connecting fans to events they love.
- Benefits: Enjoy a diverse culture, professional growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to enhancing live event experiences for millions.
- Qualifications: 2+ years in software support, ticketing experience, and strong problem-solving skills required.
- Other info: Flexible working hours with occasional travel; embrace a culture of inclusivity and teamwork.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Summary:
Location: Stoke on Trent
Division: Global Support & Operations / Ticketmaster Sport
Line Manager: Director, Product Solutions
Contract Terms: Permanent, 40 hours per week (out of hours on call required, 1 in 4 Saturdays)
THE TEAM
The Product Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster Sport client base. The team mission “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.
THE JOB
The Product Solutions Specialist will provide expert support for Ticketmaster Sport clients and Operational teams while working through Salesforce in a SLA and metric driven environment. This position should strive to maintain a high level of client satisfaction while increasing efficiency within the overall Global Operations & Support organization. Primary products to support include but are not limited to Ticketmaster Sport XR & PRO.
WHAT YOU WILL BE DOING
- Expert level support focusing on external and internal escalated issues via Salesforce
- Develop and maintain excellent relationships ensuring regular client contact
- Providing support and training to the team, clients and any other members of Ticketmaster Sport
- Adhere to company policy and procedure whilst contributing to a continuous improvement culture within the team
- Troubleshoot systematically software faults for bug reporting
- Taking ownership and seeing through to completion complex incident/requests
- Create and update Knowledge Articles as needed
- Some travel to client sites and other offices
- Any other duties and projects as required by Management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Minimum of 2 years in software product support
- Prior Ticketmaster or ticketing experience required
- Product knowledge and an understanding of SQL would be beneficial
- Attention to detail and ability to analyze and solve problems
- Proficiency in Microsoft Office
- Fluent in spoken and written English
YOU (BEHAVIOURAL SKILLS)
- Excellent interpersonal and communication skills – ability to influence
- Candidate must be detail oriented, organized, and able to work in an agile environment
- Excellent time management and organizational skills and the ability to react to changes requiring re-prioritization of workload.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Product Solutions Specialist employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Solutions Specialist
✨Tip Number 1
Familiarise yourself with Salesforce, as this role heavily relies on it for managing client support. Consider taking a quick online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the tools used in the job.
✨Tip Number 2
Network with current or former employees of Ticketmaster or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer support in previous roles. Highlighting your problem-solving skills and ability to maintain client satisfaction will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in ticketing technology and the live entertainment industry. Showing that you're knowledgeable about the field can set you apart from other candidates and demonstrate your passion for the role.
We think you need these skills to ace Product Solutions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software product support and any previous roles related to Ticketmaster or ticketing. Emphasise your skills in Salesforce, SQL, and Microsoft Office, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for live entertainment and how it aligns with Ticketmaster's mission. Mention specific examples of how you've provided excellent client support in the past and how you can contribute to their team.
Showcase Your Problem-Solving Skills: During the application process, highlight instances where you've successfully troubleshot software issues or improved processes. This will demonstrate your analytical abilities and attention to detail, which are key for the Product Solutions Specialist role.
Prepare for Potential Questions: Think about how you would respond to questions regarding teamwork, integrity, and adaptability. Be ready to discuss how you've worked in agile environments and managed changing priorities, as these traits are valued by Ticketmaster.
How to prepare for a job interview at Ticketmaster
✨Know Your Products
Familiarise yourself with Ticketmaster Sport XR & PRO, as well as the general ticketing industry. Understanding the products you'll be supporting will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex issues in previous roles. Highlight your analytical skills and attention to detail, as these are crucial for troubleshooting software faults.
✨Emphasise Communication Abilities
Since the role requires excellent interpersonal skills, be ready to showcase your ability to influence and build relationships. Practice articulating your thoughts clearly and concisely, as effective communication is key in this position.
✨Demonstrate Adaptability
The job involves working in an agile environment, so be prepared to discuss how you've successfully managed changing priorities in the past. Share examples that illustrate your time management skills and ability to adapt to new challenges.