At a Glance
- Tasks: Lead real-time service delivery in a dynamic, multi-channel contact centre.
- Company: Join Ticketmaster, a global leader in live event ticketing.
- Benefits: Hybrid work model, competitive salary, and opportunities for career advancement.
- Other info: Collaborative team environment with a focus on performance optimisation.
- Why this job: Make a real impact on fan experiences across EMEA markets.
- Qualifications: Experience in Workforce Management and understanding of omnichannel environments.
The predicted salary is between 50000 - 65000 £ per year.
Ticketmaster in Manchester is looking for a Senior Real Time Delivery Manager to lead real-time service delivery in a global, multi-channel contact centre environment. This key role ensures customer demand is met effectively while maintaining performance against targets.
The ideal candidate will have proven experience in Workforce Management and a strong understanding of omnichannel environments. You will work closely with various teams and partners to optimize performance and enhance the fan experience in EMEA markets.
Senior Real-Time Delivery Lead, EMEA - Hybrid in Manchester employer: Ticketmaster
At Ticketmaster, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Manchester. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Join us to be part of a team that values your contributions and strives to enhance the fan experience across EMEA markets.
