Ticketmaster in Manchester is seeking a Lead Fan Support Systems Engineer to own the architecture and deployment of contact center platforms across global brands. You will mentor engineers, drive system-wide decisions, and ensure scalable, secure, resilient integrations with Zendesk, Five9, and via APIs.
You will lead cross-functional initiatives, optimize performance, and establish operating procedures while applying AI tools thoughtfully to accelerate delivery and maintain data integrity.
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Lead Fan Experience & Contact Center Architect in Manchester employer: Ticketmaster
At Ticketmaster, we pride ourselves on being a leading employer in the live entertainment industry, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys a hybrid work environment, competitive benefits, and ample opportunities for professional growth, all while contributing to our mission of connecting fans with unforgettable live experiences. Join us to be part of a passionate team that values integrity, teamwork, and belonging, ensuring every employee can thrive and make a meaningful impact.
