At a Glance
- Tasks: Provide top-notch support to fans and resolve their queries efficiently.
- Company: Join Ticketmaster, a leader in live events and fan engagement.
- Benefits: Gain valuable experience in a dynamic environment with a supportive team.
- Other info: Full-time role with a 3-month contract, working on a rota including weekends.
- Why this job: Be the voice that enhances fan experiences at exciting live events.
- Qualifications: Contact Centre experience and excellent communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Ticketmaster is looking for a Fan Care Support Advisor in Manchester. The role involves providing high-quality support to fans through various communication channels, resolving queries efficiently, and ensuring fan loyalty.
Candidates should have:
- Contact Centre experience
- Excellent communication skills
- Proficiency in Microsoft Office
This is a full-time, fully office-based position with a 3-month contract, requiring work on a rota basis, including weekends.
Fan Support Specialist – Live Events (Manchester) employer: Ticketmaster
At Ticketmaster, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester. Our team members enjoy comprehensive training and development opportunities, fostering personal and professional growth while working in a dynamic environment that values fan engagement and loyalty. With a commitment to employee well-being and a supportive atmosphere, we ensure that our staff feel valued and motivated to deliver outstanding service to fans.
StudySmarter Expert Advice🤫
We think this is how you could land Fan Support Specialist – Live Events (Manchester)
✨Tip Number 1
Get to know the company! Research Ticketmaster and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about fan support, make sure you can express yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready for situational questions! Think of examples from your past experiences where you’ve resolved issues or provided excellent customer service. This will help you shine during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us.
We think you need these skills to ace Fan Support Specialist – Live Events (Manchester)
Some tips for your application 🫡
Show Your Passion for Live Events:When you're writing your application, let your enthusiasm for live events shine through! We want to see that you genuinely care about fan experiences and are excited about the role.
Highlight Relevant Experience:Make sure to mention any contact centre experience you've got. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across in your writing – it’s what we’re all about!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Ticketmaster
✨Know Your Stuff
Make sure you understand Ticketmaster's services and the role of a Fan Support Specialist. Brush up on common fan queries and how to resolve them. This shows you're genuinely interested and prepared!
✨Show Off Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable expressing yourself in a friendly and professional manner.
✨Highlight Your Experience
Be ready to discuss your Contact Centre experience in detail. Think of specific examples where you resolved issues efficiently or went above and beyond for a customer. This will demonstrate your capability and commitment to fan loyalty.
✨Prepare for the Rota
Since the role requires working on a rota basis, including weekends, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the team, which is crucial for this position.
