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For Companies At a Glance
- Tasks: Provide top-notch support to fans, resolving queries and enhancing their experience.
- Company: Join Ticketmaster, part of the world's leading live entertainment company.
- Benefits: Gain valuable experience in a dynamic environment with a focus on personal growth.
- Other info: Work in an inclusive culture that values diversity and personal development.
- Why this job: Be the voice of fans and make their event experiences unforgettable.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Location: Manchester, UK (Fully office based)
Division: Ticketmaster UK
Line Manager: Team Manager (Contact Centre)
Contract Terms: 3 month contract, Full Time. Monday to Sunday on a rota basis.
THE JOB
The role of Fan Care Support Advisor will provide an efficient front‑line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence.
The Team
The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all the way through what the fan requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractions.
What You Will Be Doing
- Working across multi-functional teams, Service Resolution, Resale, Access, Complaints & social media.
- Communicating with fans verbally and electronically via live chat, email and phone.
- Resolve fan queries in an efficient and timely manner in line with agreed Key Performance Indicators and Service Level Agreements.
- Provide the highest level and quality of fan service at all times ensuring fan confidence.
- Make suggestions for service improvement.
- Advise and support other members of the fan support team and external departments in relation to event and venue information and fan queries.
- Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the fan.
- Adhere to all company and departmental processes, policies and procedures.
- Undertake other duties as required by management.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Contact Centre customer service experience.
- Experience using Microsoft packages including but not limited to outlook, word and excel.
- Understand the importance of both internal and external customers.
- Excellent written and verbal communication skills.
- Excellent time management and organisational skills.
You (behavioural Requirements)
- Maintains working relationships to promote a positive and friendly culture.
- Demonstrates an understanding of the fan concept.
- Displays a high level of focus and demonstrates strong attention to detail.
- Displays a good knowledge of grammar and punctuation.
- Enthusiastic, confident and able to communicate at all levels.
- Ability to work under pressure to meet targets and deadlines.
- Ability to analyse and solve problems.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Customer Care Support Advisor (3 month FTC) in Manchester employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Support Advisor (3 month FTC) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ticketmaster and its values. This will help you connect with the team and show that you're genuinely interested in being part of their fan support mission.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with fans through various channels, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Care Support Advisor (3 month FTC) in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and resolved issues, as this is key for the Fan Care Support Advisor role.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and proper grammar, as we value excellent communication skills at StudySmarter.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ticketmaster
✨Know Your Stuff
Before the interview, make sure you understand Ticketmaster's services and the role of a Customer Care Support Advisor. Familiarise yourself with common fan queries and how to resolve them. This will show your enthusiasm and readiness to jump right in!
✨Show Off Your Communication Skills
Since you'll be communicating with fans via various channels, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you handle fan queries. This will help you feel more confident during the actual interview.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these situations in detail, highlighting your analytical skills and ability to work under pressure. This is key for impressing the interviewers!
✨Emphasise Teamwork and Culture Fit
Ticketmaster values a positive and friendly culture, so be prepared to discuss how you work well in teams. Share examples of how you've contributed to a positive work environment and how you can bring that same energy to the Fan Support Team.