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- Tasks: Lead press office activities and manage media relations for Ticketmaster across EMEA.
- Company: Join Ticketmaster, part of Live Nation, the world's largest live entertainment company.
- Benefits: Enjoy a hybrid work model, inclusive culture, and opportunities for personal and professional growth.
- Why this job: Be at the forefront of live entertainment communications and make a real impact on the brand's reputation.
- Qualifications: Extensive experience in corporate communications with strong writing skills and media relationships required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Job Summary:
JOB DESCRIPTION – Director of Communications – Ticketmaster
Location: London, UK (Hybrid)
Division: Ticketmaster
Contract Terms: Full-Time
THE JOB
The Director of Communications will focus on reactive communications and press activity for Ticketmaster. Sitting within our Communications team, this role will lead the press office function, reporting into the Vice President, Communications.
Responsible for managing media enquiries, maintaining strong relationships with trade and national press, and overseeing day-to-day comms that support Ticketmaster’s reputation in the UK and across EMEA markets. From new client announcements to crisis responses, this role is all about delivering timely, accurate and strategically aligned communications.
WHAT YOU WILL BE DOING
- Act as the day-to-day lead press office contact for all Ticketmaster-related media activity across EMEA with a focus on UK & Ireland.
- Manage reactive communications, including incoming media enquiries, statements and holding lines.
- Build and maintain strong relationships with key media contacts across entertainment, business and trade press.
- Draft, review and distribute press releases on client wins, platform innovation, executive changes and other company announcements.
- Play a supporting role in issue and crisis management, working across teams and business divisions.
- Lead conference activity, ensuring executives are briefed appropriately for speaking opportunities.
- Monitor media coverage and sentiment, providing insights and summaries to the wider team.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Extensive experience in a corporate communications or media relations role – preferably within a high-profile, consumer-facing brand or agency.
- Strong understanding of reactive communications, including managing press enquiries and handling sensitive issues.
- Excellent writing and editing skills with proven ability to produce press materials under pressure.
- Comfortable operating in a fast-moving environment with high visibility.
- Existing relationships across relevant trade, entertainment and business media.
- Experience managing complex stakeholders and working cross-functionally.
YOU (BEHAVIOURAL SKILLS)
- You’re calm and composed, even in high-pressure or time-sensitive scenarios.
- You’re a trusted advisor with excellent judgement and a pragmatic, solutions-focused mindset.
- You’re a team player who collaborates easily and communicates clearly.
- You’re highly organised, detail-oriented, and thrive in a structured, fast-paced environment.
- You take pride in delivering high-quality, reputation-focused work that protects and enhances the brand.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
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Director of Communications employer: Ticketmaster
Contact Detail:
Ticketmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Communications
✨Tip Number 1
Network with professionals in the communications field, especially those who have experience in media relations within the entertainment industry. Attend industry events or webinars to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with current trends and challenges in the live entertainment sector. Being knowledgeable about recent developments will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed media enquiries or crisis communications in the past. Highlighting your experience with high-pressure situations will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research Ticketmaster's recent press releases and media coverage to understand their communication style and key messages. This knowledge will allow you to tailor your discussions and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Director of Communications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate communications or media relations. Focus on your achievements in managing press enquiries and handling sensitive issues, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of reactive communications and your ability to produce press materials under pressure. Use specific examples from your past roles to demonstrate your skills and how they align with Ticketmaster's needs.
Showcase Your Writing Skills: Since excellent writing and editing skills are essential for this position, consider including samples of press releases or other relevant written materials you've produced. This will give the hiring team a clear idea of your capabilities.
Highlight Relationship Management: Mention any existing relationships you have with media contacts across entertainment, business, and trade press. This can set you apart from other candidates and show that you can hit the ground running in the role.
How to prepare for a job interview at Ticketmaster
✨Know Your Audience
Before the interview, research Ticketmaster and its position in the live entertainment industry. Understand their values and recent news to tailor your responses and show genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Director of Communications, your ability to communicate effectively is crucial. Prepare to showcase your writing and editing skills by discussing past press releases or communications strategies you've implemented.
✨Prepare for Crisis Scenarios
Given the role's focus on reactive communications, be ready to discuss how you would handle potential crisis situations. Think of examples from your past experience where you successfully managed media inquiries under pressure.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable, ask insightful questions about the team and their challenges, and demonstrate that you are a collaborative team player who values strong relationships.
